The hotel is not near the lightening festival, it is unable to reach the festival on a snowy night even though it is only 15 minutes walk. The indoor onsen has no view and the front service is not helpful. Not suitable for non Japanese speaking customer, won’t stay this hotel again

不愧是此酒店集團較高檔次的一間，房間整體也很好，早晚兩餐料理相當味美，環境寧靜讓客人放鬆! 若房內溫泉及桑拿溫度可調高一點及多加點日英雙語註解，可得分數會更高

Great ryokan in a unique part of Hokkaido near Sapporo. I highly recommend this establishment. A

가성비 돋보이는 중고가 료깐입니다. 외국인 손님은 많지만, 영어가 안되는 직원들이 많아서 다소 불편했습니다만, 온천이나 음식은 훌룡했습니다..

Excellent hot spring, facilities, meals, and service.

고급 료칸을 경험해 보기에 무척 좋았습니다. 전체적으로 매우 조용하고 차분해 휴식하기에 매우 좋습니다. 스탭들도 굉장히 친절해요.

직원분들은 친절하고 음식이 맛있었습니다. 시설도 만족스러웠습니다. 재방문 하고픈 곳입니다. 전기자전거 대여해주는 서비스도 좋았습니다.

お部屋も食事もとても満足で、何度も利用したいと思えるホテルです。

評判通りとても素晴らしい接客と、おもてなしでした。 静かな穏やかなひとときを過ごせました。

개인료칸없는게 아쉬웠고 사우나이용비를 별도로 받는게 좀... 조식은 보통이고 조용하고 아늑했어요. 금액은 좀 비싸지만 푹쉬고 왔어요

Exceptional hospitality in a beautiful, calm environment. The hotel is beautifully maintained. Our room had traditional tatami mats, a view into a small garden and a glorious bathroom with a mini-onsen bath, supplied direct from the source. The main onsen is serene, with indoor and outdoor baths. The bathrooms are generously supplied with a choice of beauty products. We had dinner included, a sumptuous, traditional meal. The bar is well stocked and all-inclusive, including hard-to-get Japanese whiskeys. We needed to catch an early bus. The staff drove us to the bus stop, arranged for us to wait in the lobby of a sister hotel and made sure we boarded safely. This was an amazing, special experience. Highly recommended.