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I recently stayed at Hotel Palace Bologna Center. While I understand that it’s an older hotel, I appreciated that it was generally clean and I didn’t notice any cobwebs. Unfortunately, the carpet in my room was quite dirty and looked like it needed a thorough cleaning. The biggest disappointment was the customer service. The staff were not very helpful during my stay. At one point, I simply wanted to fill my water bottle with cold water from the dining area. Although the door was closed, it wasn’t locked, but the receptionist refused to let me in. Instead, I had to pay €1.60 for a bottle of water that wasn’t even cold. I also visited Italy during the summer, and although I understand that air conditioning isn’t always as common or as powerful in Europe as it is elsewhere, I specifically booked an air-conditioned room. Unfortunately, the room felt like the heat was on, making it very uncomfortable. When I reported the issue, I was told there was nothing they could do. Overall, the hotel’s central location is convenient, but the poor customer service, dirty carpeting, and uncomfortable room temperature made the stay disappointing.

Es war das schlimmste Hotel wo ich je war. Die Zimmer stinken, Flecken in der Gardine, überall Flecken und Schmutz. Im Flur war ein Wasserschaden und der Putz an den Wänden war ab.

Struttura datata, pulita. Alcune camere non hanno l’aria condizionata. Posizione perfetta in centro a Bologna.

Det var ett rent men litet rum. Ingen AC, bara fläkt vilket gjorde att det tyvärr var 28 grader i rummet. Frukosten var väldigt sparsam, det fanns inte mycket att välja på. Personalen var mycket trevlig och proffisionell.

Lobby was beautiful but lacking a comfortable temp. They run AC at a minimum but leave front door open to outside. The hallways have no ac and the room they gave me was an air conditioned room but it did not work. They did move me to a bigger, nicer room with working ac but I had to pay an additional 20 euro per night.

The staff at reception were very friendly, welcoming and helpful. The room itself was generally clean, however the hallways/corridors need a thorough industrial clean to create a more reassuring atmosphere. The bathroom as well needs cleaning (i.e. mold on the shower curtain and tiles). Several room amenities didn't work such as the TV and hair dryer. Rooms on the upper floors (we were on the 4th floor) need some sort of cooler as the room and bathroom were unbearably hot and the fan does not help.

May have been acceptable in the 80’s!! The dirt of the carpet overall along with the dust, grubby bed clothes and curtains. Overall very dirty and grubby hotel Charing ridiculous fees Don’t be fooled with the good location, not worth it!

Unfortunately, this was the most disappointing hotel stay of our vacation through France, Spain, and Italy. We booked one night here before our early morning flight to London, expecting a comfortable place to rest. Upon entering Room #306, we immediately found that the air conditioning was not working despite temperatures of around 90°F (32°C). We also noticed two portable fans already in the room, suggesting the hotel was aware of the issue before our arrival. The room also had a strong musty odor. We reported the problem immediately and asked to be moved to any available room with working air conditioning, even if it meant our family of four sharing a smaller room. The front desk initially questioned whether the AC was actually broken, but after inspecting the room themselves, they confirmed it was not functioning. Unfortunately, there was no maintenance available, and no alternative room was offered. What made the experience even more disappointing was the lack of empathy. Instead of understanding our situation, the lady manager on duty responded with an ungracious attitude and an unpleasant stare, leaving us feeling like our concerns were an inconvenience. With an early flight the next morning, we had no choice but to book another hotel at our own expense and pay for an additional taxi. This was the only hotel during our entire vacation that failed to provide the basic accommodations we had reserved. Sadly, we cannot recommend this property based on our experience.

I have stayed in this hotel a number of times before and it's fantastic for its location and price, but man, they really need to sort out the air-conditioning situation. They gave me a desk fan, which wasn't really up to the task, and sleeping in these conditions was not pleasant. I'm not sure if I'll stay there again as the prospect of putting up with another summer of 37/38 degree heat in one of these rooms is not a tempting one. The hotel is a bit old and shabby and needs a proper overhaul. The creaking floorboards are incredibly loud when people are walking up and down the corridors. The staff were very nice. Special mention to Antonella on reception, who was lovely and helpful.

Møkkete flekker på dør og badevegger, slitt og gammelt og ikke like pent som bildene tilsier på hotels. Om du skal hit på sommeren vil jeg anbefale å dra et annet sted. Det er kun en vifte på benken til ventilasjon, ekstremt varmt uten AC. Hotellet hadde håndklær i gangen liggende etter lekkasje eller søl, vegger flasser og er generelt veldig slitt her. Personalet er flotte mennesker, men hotellet er ok minus.

The staff on arrival were wonderful, very helpful clear instructions, The room was as expected 3 single beds ,clean carpet and tidy bathroom. There was an air-conditioning unit in the room, As we arrived on one of the hottest days of the year, it was adequately cool in the room, although the corridors were warm and humid, the corridors did look a bit worn, but as were were not sleeping in them it didn't detract from our stay.. it was great we could leave our bags and organise a taxi when we returned back to the hotel and the staff were very helpful in assisting us. Would return.

The hotel is conveniently located in the old town, also not far from Bologna Centrale station. It is very old. The carpet is so dirty. The first night I stayed in a room with no air-conditioning. Outside temperature was 37C.They provided a small fan and I couldn't sleep at all. The second night I managed to change to an air conditioning room. But the room is very small and no window. The air-conditioning barely keeps the room cooler. I am surprised that Hotels. Com recommend this hotel.

Carpets were worn, but who cares? Clean room, good staff; biggest issue was the air-conditioning. With record heat waves passing through Europe, the AC in the room was barely adequate. This is true for many Italian hotels, and I’m told in some rooms, the a.c. was better than in others, but this is something to look out for.

Da un hotel con tanta prosopopea ci si sarebbe aspettato che non tenessero un secchio nel corridoio del IV piano per raccogliere acqua di infiltrazione dal tetto,che le macchie di infiltrazione di acqua nella stanza non aspettino diventino un complemento d'arredo e che almeno dispongano di ventilatori decenti e non quelli cinesi comprati a 10 € al kilo

La salle de bains était une vraie fournaise. Il faudrait installer des volets et un rideau occultant. Le reste est vieillot et a besoin d'être rafraichi. Personnel aimable et efficace.

Struttura datata ma comoda per la posizione. Già è la terza volta che pernottiamo lì e continueremo ad andarci. Consigliata

Amazing location and friendly staff. The breakfast options were good!

대한민국의 감옥과 유사한 수준의 룸(농담 아님)...선풍기는 돌아가나 바람은 안 나오는 신기한 경험

No aircondition and room was too hot. Fun didn’t work. Could not sleep. It was too hot.