服務態度一流

The hardware and service form a comfortable and relaxa feeling during the staying.

位置比較偏僻，但早晚餐很棒。 但CHECK OUT早上需早點出發，但飯店沒有替代方案。還是要07:30才能用餐，有點缺乏彈性。

職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！

晚餐有家人不吃生魚片 但不能接受當天更改有點可惜 整體服務都很好 很開心的家族出遊

Has private bath . Good breakfast

房間電燈是壞的 電視櫃子全是塵埃 酒店除溫泉就沒有其他設施

It’s a wonderful hotel with spacious rooms. The traditional dinner was splendid while the breakfast buffet offers a great variety of food with some uncommon delicacies. The environment is also comfy with great views. It’s just that not so convenient in terms of its location. Takes a 10-min slightly uphill walk from the train station. Can be tiring in summer. However, shuttle bus service can be arranged in fact. Can ask for help with the arrangement at the information center on the ground floor near the bus terminal. The staff are kind and helpful.

用餐不是傳統的懐石料理，有少許失望

一泊二食的體驗很好，榻榻米很舒服

私人的露天浴池搭配山景真的很享受

Dinner dishes are fast which made food quality turn to col

Good place, wonderful dinner, friendly services, quiet and clean area.

如酒店提供更多班次接送客人往來箱根站會更好

俺住3天附早晚餐..每天菜色都是料理長正統日式私人菜單(有印出來給房客看)超驚豔..而且都不一樣口味..非常用心..唯一可以挑剔的地方應該是電視太小台..

This is a bad experience. It never happened to a hot spring hotel that can be treated like this. When I saw the room map on Expedia, I booked a room with two beds on，But when I picked it up, The gave me a tatami room instead I booked. Fortunately, I already had a capture a picture what I booked. So I ask for change, they say NO. They said this is wrong pic, I actually booked tatami room.

staff are very nice with great service and manners!

服務很好，尤其是餐廳接待。有車接送，近箱根湯本站

The hotel has their STRICT policy. They only pick up their customers from Hakone station start from 2pm. When you arrive the hotel. You Still have to wait. Therefore, you basically impossible to check-in on time. The check-in arrangement was bad. They just ask all guest sit and wait. Also, they served tea to all guest except us. We reserved a room with private outdoor onsen. However, we found that a bottle of anti-insect concentrates was floating on the pool of hot spring water. Then we re-fill a pool of new one, but the control panel was not well-functioned. The spring water came and stopped back and forth. Therefore we asked for help but no one was really willing to help. We finally took long time to figure out by ourself. It wasted all my time in Hakone trip. We didn’t make it to visit any spots. I felt really disappointed. It’s not like the ultimate hospitality that I always feel from Japan. And this hotel is totally over-priced. It cost US$500 for night, though with breakfast and dinner for 2. The meals were fair only.

入住招待親切友善，welcome tea味道好 早晚餐精緻但味道食材一般，不會感動