房間寬敞舒適, 溫泉好正, 房內進餐, 員工服務一流, 榻榻米超舒服好眠

good service, near the train station, but the room is small and old, the food is good

Excellent customer service and good location. The food is perfect. Very details. Love it very much

Great place and great food, everything was so good except for the shuttle to train station. I was told that the shuttle is available anytime by the counter, but when I checked-out the next day, they told me that it is only available every 30 min. To catch up the train, I had to run to the station with 2 kids(one is a toddler WITHOUT a stroller) and 2 luggages, unfortunately still didn't catch up. That was absolutely not a happy experience.

This is the highest grade hotel among those hot spring hotels in the village. The dinner is served at room with excellent service and food quality. We could enjoy hotspring in the hotel as well as free entry to designated hot springs in the village. We could also borrow bicycle for free and travel around. Overall we strongly recommend this hotel!

A very cosy and nice hotspring ryokan. The dinner inside room was very delicious too! To my surprise, the Japanese hotel officers there are quite good at English.

Gorgeous ryokan. Staff was great!

Everything about Kinosaki Onsen is a dream! The view from our hotel room looked like a painting. The rooms were very spacious. More like an entire condo than a room. The staff were very prifessional and friendly. We felt like royalty. My son lived the pool. It was great to have a shuttle bus every 30 minutes. Loved everuthing about it and would love to reurn!

The staff was very welcoming and helpful. This was the best part of our frist trip to Japan from NYC.

This property is a 5/5 for sure, this was a highlight of my trip. Spend a little extra and get the premium suite with the private bath. The staff are all amazing, they are super professional and always helpful. The hotel Onsen is amazing too, its baths + sauna were so relaxing. The danger about staying here is you never want to leave the hotel.

城崎の中心地から少し離れているのでやや不便ですが、旅館自体は満足です。

Hotel was nice. Room staff did a great job. However I was told some incorrect information about luggage shipping which resulted in being required to carry all luggage myself to Narita airport. Please make sure all staff is up to date on luggage shipping times.

Perfect location for a quiet and refined Onsen experience

Loved it here. My wife did not want to leave. We had the dinner, and we couldn't eat anymore. We seemed happy and excited to help us. were beyond full, but it was delicious. It was also our first time having a full Japanese meal. The staff were lovely. They seemed happy and excited to help us. The onsen on site was delightful. Passes were also provided for the public ones along with a shuttle to get you to them. The yukata provided were comfortable. The futon was cozy. The view from the room, the view from the dining area, and the nature at the onsen were all delightful. Will likely go again if or when we get back to Japan.

I had an amazing time at Nishimuraya Hotel Shogetsutei—every minute was a true pleasure. The stay includes free access to all 7 public onsens in Kinosaki, which made the experience even more special. The breakfast and dinner were exceptional, with beautifully prepared meals that highlighted local flavors. What truly stood out was the outstanding hospitality. Every staff member was incredibly attentive, kind, and knowledgeable, making me feel genuinely cared for. I especially appreciated the serene natural setting and the private onsen options, which offered peaceful moments of relaxation. The spa massage was wonderful, and the shuttle service to and from the train station made everything so convenient. I felt blessed, rejuvenated, and completely at ease during my stay. I’m already looking forward to returning.

Fantastic experience. All the staff were so friendly and helpful. Highly recommend this hotel *****

Great services and very friendly staffs, enjoyed the private onsen in the room and the breakfast. The hotel has beautiful waterful natural view from the lobby and the forest garden view from the private insensitive.

This was a lovely hotel with onsen. We decided on a half-board which was breakfast and in room dinner which was wonderful. There were 6-7 course dinner. Beautiful grounds, afternoon drinks , nice gift shop with a great assortment of snack foods, gift items, etc.Staff were very helpful .

Our stay at Nishimuraya was absolutely amazing. From the second we stepped in all the way u til check out. The staff is very friendly and helpful. They take youd luggage to your room and give you an explanation of the room set up and customs. They provide yukatas to wear to the onsens and shoes. The foodbwas out of this world and a grwat opportunity to try a traditional Japanese meal. I cant say enough good things. My only regret is that we didn't stay longer.

Staff was extremely friendly and helpful. The free onsen on site and the private bath were both very nice. Room was spacious and clean