We called the front desk for daily water and toilet paper supply starting from the morning. After the fifth times call and compliant, it finally brought us by the front desk instead of room service. And only one bottle of water and one toilet paper was delivered around 18:00pm.

总体来说还是很不错，就是窗户的隔音效果太差，外面车辆声音太吵

Old dark very old hotel never remodeled, dark hallways, dark rooms, breakfast pretty bad. Excellent reviews are fake....

Location was good.

Great hotel. Amazon people.

J'ai passé 3 nuits dans cet hôtel, j'ai dû attendre la 2e pour avoir de l'eau, mais je n'ai jamais eu d'eau chaude ! En plus de cela, l'hôtel me réclamait un paiement supplémentaire avec insistance jusqu'à la veille du départ pour un check-in anticipé qui est pourtant bien inclus avec le VIP access. Surtout que mon seul intérêt en récupérant la chambre plus tôt était de pouvoir me doucher, ce qui ne fut évidement pas possible sans eau... Quand même quelques employés sympathiques comme l'indien de Delhi au bar !

Garbage bin was full from previous guests and glasses for drinking water were not clean having lipstick stains on them:(( overall room was clean and great bed, hada nice sleep👍

considering price and location this hotel is good for business purpose.

Wonderfull location, helpfull stuff

Rather average hotel - not horrible and not great. One the positive side: big rooms, cleanliness and perfect location in the city centre. On the negative side: breakfast, noise from outside and frozen pizza in their restaurant.

Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at.

Klima Funktionierte 3 Tage nicht. Es war extrem warm und der Werker ist andauernd in unser Zimmer geplatzt. Selbst als ich rufte "wait". Abgesehen von diesen unmöglichen momenten war es im gesamten eigentlich ein gutes Hotel mit guter Lage.

Excellent breakfast!

Very central location and in walking distance of many sightseeing options. The hotel is old and could use an update, but is it good and clean. The breakfast is good, but the room is very small and sometimes there are no tables left. Staff is friendly and helpful. Would definitely consider this hotel if I visit Astana again

Great hotel and friendly staff

Great location and facility

Great hotel with friendly staff and close to everything

My parents enjoyed their stay a lot! The premium room was very spacious and beds were comfortable. Thank you!

なし

Astanaの中心地で立地が良い スタッフ親切 ハード面と宿泊代を比較した場合やや高い宿泊代の印象