辦理入住的過程有點令人惱火。我被告知我在App上預訂的房間沒有無菸房，只有低一級的房型。我被告知要等大約10分鐘，前台會幫我找房間。我有點生氣之後，房間竟然奇蹟般地出現了。我不知道飯店員工怎麼想的，他們態度很混亂，付錢的時候可以隨意擺臉色，感覺我們在飯店裡像乞丐一樣。這種前台服務態度現在已經很少見了，但這裡仍然停留在90年代。至於房間本身，對於五星級飯店來說並不怎麼樣，包括面積偏小。還好早餐很美味，選擇也很多，至少可以緩解辦理入住時的不快。希望飯店和App能更詳細地記錄吸煙房和非吸煙房的信息，這樣就不會再出現類似的投訴了。

非常舒適，員工也很友善。

總的來說，我覺得已經夠好了。

這家飯店很適合帶孩子入住，我的女兒們非常開心，因為鉑爾曼飯店有兒童遊樂場👍

We expect to order baby bed but they prepare extra bed. However, they managed to change it but it took sometime to get it done.

Clealiness and amenities in the room is not so great. The room main door unable to close properly as there is a gap. Wifi connection was bad in the room. Sad to say the room type is overpriced. The lift wait is long. Only plus point was the breakfast spread was good.

Strategic location, complete amenities, much variety of meals (also tasty), comfort room

The staffs are very friendly and fast responded. The room is clean and spacious. They have a playground for kids, which is so nice. The whole experience was wonderful.

Love the foods. Love the view. Love the bed. So comfy. ♥️♥️♥️ The one that I didn’t like is the bathroom. Since i share the same room with my son, there’s no privacy at all 😅 nevertheless i love staying in this hotel. 🥰🥰🥰

Lokasi nya sangat strategis banyak tempat makan di sekitar hotel.. kamar nya juga luas, pilihan sarapan juga banyak.. ada pilihan kegiatan untuk anak-anak..

Hotel yang nyaman, bersih, dan dekat ke mal.

Thân thiện , tiện nghi, chu đáo

Selalu bisa check-in cepat, great hotel

Bermalam di Pullman sangat keren dan kenyamanannya manstaps

Semuanya oke. Bersih, makanannya enak-enak, staff ramah, view-nya oke.

pelayanan sangat baik namun kecepatan akses lift dapat ditingkatkan

pelayanan sangat baik namun lift perlu ditingkatkan kecepatan responnya

You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.

You should try this hotel if looking for the hospitality. This hotel is really recommended and the staff are really nice and also friendly. They really help from the first time you check in and during the stay.

Pesan kamar Suite, saya datang jam 2 untuk check in sesuai waktu check in, tetapi pas saya datang dikatakan kamar belum ready. saya menunggu sampai jam 5 tapi kamar belum ready juga, akhirnya baru bisa masuk kamar jam 17.30. saya meminta kompensasi untuk late check out di jam 2, untungnya masih boleh untuk late check out, cuma menunggu 3.30 jam dengan alasan kamar sedang dibersihkan itu tidak masuk akal. ketika saya di kamar 802, ac sangat tidak dingin. ac sudah di setting di 18C, tp suhu ruang max di 23C. pesan makanan di room service nasi goreng seharga 200rb, honesly ga enak sama sekali. kerupuk udang jg sudah alot. breakfast nya juga b saja tapi better drpd makanan room service nya. dengan pengalaman ini mungkin mikir lg untuk menginap disini.