总的来说，这家酒店住起来很舒服。空调很冷。房间清洁度也还行。工作人员乐于助人，响应迅速。 只是可能需要注意一下，把每个房间的水龙头换成瓶装水，因为有些人可能对卫生比较敏感。 另外，有些员工可能需要注意一下，我看到有些员工在进房间前在地板上吸烟，导致房间有烟味，尽管这不是吸烟房。

friendly and helpful staff, the bathroom quite small and they have multinational plugs which is very useful, the room worth the price if you walk about 700m you will find many shop and restaurant

hotel owner and staff very friendly and helpful.

SO Hotel memang memuaskan. Kalau datang ke Penang saya suggest pilih SO Hotel.

Kamarnya bersih, pelayanannya ramah, dekat tempat makan, untuk liburan keluarga oke lah.

Pro: budget hotel, clean, friendly staff. Cons: no lift to go the reception. Not suitable for old traveler.

It's actually ok for a budget hotel, which should have been high lighted when someone does a booking. The other reviews were misleading too.

I had a great time in SO Hotel. My friends complimented me by saying that I made a good choice by selecting this hotel. We had some minor issue after we left the hotel but the owner was so helpful and kind throughout the whole time. I will recommend this hotel to my family and friends next time :)

No kettles provided.. Needed to go out to get hot water.. But will give 4 star for the hotel receptionist.. So friendly and helpful.

Awesome stay because the receptionist is very friendly. 2nd I have given a chance to choose my pillow. Once in the room the housekeeper delivered 2 pillows, air conditioner remote control & tv remote control. 3rd I got a chance to choose my shampoo & body shower. So many brand for me to choose. I will recommend my friends to this hotel.

Hotelnya bagus, pelayannya oke.

Saya di sana selama 4 hari di family room. Pegawai semua baru menurut sang owner. Alhasil semua pegawai sangat bodoh dan tidak berpengalaman. Room saya tidak pernah di bersihkan. Padahal sudah saya suruh dari malam dan di kamar pun saya gantung tulisan. Ac bocor hanya di kasih kain di lantai saja. Saya ngotot pindah room mereka bilang full. Setelah saya marah dan mengancam akan pindah hotel dan minta uang kembali. Baru mereka kasih saya room baru dan ternyata ada.

Ruangan sangat selesa, terlalu sejuk.

Friendly services. Very nice and comfortable.

Great. Comfortable. But a little bit noisy. We can hear when people in the other room are talking. And when the people in the other room flush their toilet, we can hear the flowing water sound very loud.

the staffs are great. budget hotel but comfy room. recommended to stay.

Kamar bersih, pelayannya baik dan ramah

Awesome, clean and friendly customer service. 9.5/10 for backpacker

员工友好，房间舒适。我在这里住得很愉快。

Kalau bisa channel TV di tambah karena hanya ada 3