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Ascent Premiere Hotel and Convention

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Overall Ratings & Reviews Ascent Premiere Hotel and Convention

Traveloka (9,722)

Other sources (24)

8.3

Very Good

From 9,722 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.0

Location

8.1

Service and Facilites

8.4

People often mention about Ascent Premiere Hotel and Convention

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Staff Friendliness (69)

Bedroom (64)

Ambiance (53)

Distance to City Center (51)

Accessibility (50)

Room Space (48)

Bathroom (48)

Taste (42)

Wifi (41)

Check-in/out Time (41)

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Traveler Reviews Ascent Premiere Hotel and Convention

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Customer reviews

L***s

10.0

/10

Reviewed 3 day(s) ago

Good enough for a family holiday

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Fanie A.

8.5

/10

Reviewed 6 day(s) ago

Fun, good, cool, happy

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1 people find it helpful

T***i

8.5

/10

Reviewed 4 week(s) ago

Why isn't the AC cold, huh? It's really worth it, you know?

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K***a

Transit

8.3

/10

Reviewed 4 week(s) ago

For the swimming pool... there is no staff on duty to supervise it, towels are limited... so you have to bring towels from your room.

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AMRULLAH

9.4

/10

Reviewed 6 week(s) ago

Good, steady, friendly staff, clean rooms

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Accommodation's Reply

22 Oct 2025

Dear Mr. Amrullah, Thank you for sharing your wonderful experience during your stay at Ascent Premiere Malang. We are delighted to hear that you were satisfied with our service, the friendliness of our staff, and the comfort and cleanliness of our room. Guest comfort and satisfaction are our top priority. Our team is committed to maintaining high standards of cleanliness and providing friendly and professional service to ensure that all guests feel comfortable throughout their stay. Your comments and appreciation are a great motivation for our entire team to continuously improve the quality of our services and facilities, so that your next visit will be an even more memorable one. Thank you once again for your trust and we look forward to welcoming you back in the future for an equally delightful stay. Best regards, Miko, Front Office Manager

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f***h

Transit

8.7

/10

Reviewed 6 week(s) ago

The AC had trouble several times, but there was an attempt to service it, unfortunately the AC wasn't cold. We left our bags behind, unfortunately they didn't call us right away. We only remembered the next day, after confirming with the hotel, that it was available. Just so you know, in other hotels of the same class, before leaving, guests were told to wait after a safety report from housekeeping to the lobby. Anyway, we are grateful that even though there was a problem, it was well served. Always successful.

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Accommodation's Reply

10 Oct 2025

Dear Sir/Madam, Warmest Greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. We are delighted to know that you had a pleasant experience with us. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest Regards, Management of Ascent Premiere Malang

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A***a

8.4

/10

Reviewed 9 week(s) ago

Please add more towels and mops for the bathroom so the whole room doesn't get wet, it's not enough for the cleanliness of the room.

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1 people find it helpful

Accommodation's Reply

10 Oct 2025

Dear Sir/Madam, Warmest Greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. Thank you for your feedback and suggestions. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest Regards, Management of Ascent Premiere Malang

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E***a

6.2

/10

Reviewed 9 week(s) ago

The location is quite far from the city center, only near Malang Kota Lama Station, the parking lot is full, waiting for check-in can take up to 2 hours, the room is also a bit smelly, don't have too many expectations from this hotel even though it is a 4 star, I actually recommend Ascent which is the other one near the center of Malang City.

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2 people find it helpful

Accommodation's Reply

10 Oct 2025

Dear Sir/Madam, Warmest Greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. Thank you for your suggestions and feedback. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest Regards, Management of Ascent Premiere Malang

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Ulfa R.

Leisure

8.3

/10

Reviewed 11 week(s) ago

My husband and I were on vacation in Malang and found this hotel through TikTok. The staff, from security to reception, were friendly. The location was strategic. The breakfast options weren't extensive, but perhaps they could be improved. I had a room on the first floor. The room smelled nice and was clean, but some amenities weren't working. First, the TV remote control didn't work (as a result, every time I wanted to change channels, I had to replace the AC batteries, and every time I turned the AC up or down, I had to replace the batteries again). Second, the handle on the sink came off when I used it. Those were the only drawbacks I encountered while staying here. Perhaps they could be improved. Best of luck!

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1 people find it helpful

Accommodation's Reply

10 Oct 2025

Dear Sir/Madam, Warmest Greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest Regards, Ascent Premiere Malang Management

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N***a

Staycation

10.0

/10

Reviewed 14 week(s) ago

Okay, it's great for families to stay here, the swimming pool and gym are great.

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Accommodation's Reply

10 Oct 2025

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Yeremia O. K.

Leisure

9.1

/10

Reviewed 14 week(s) ago

The staff was friendly, helping us carry our luggage from the moment we arrived. The rooms were clean and comfortable. The pool facilities were also convenient.

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2 people find it helpful

Accommodation's Reply

10 Oct 2025

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E***K

8.7

/10

Reviewed 14 week(s) ago

Overall was good, only the stay was short so couldn't manage to try hotel facilities. unfortunately the phone was not working while trying to contact the room service or receptionist.

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Accommodation's Reply

10 Oct 2025

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Qotrunnada

10.0

/10

Reviewed 15 week(s) ago

First time on Ascent, nice and comfortable, friendly service, close to the station

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1 people find it helpful

Accommodation's Reply

10 Oct 2025

Dear Ms. Qotrun, Warmest greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest regards, Ascent Premiere Malang Management

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Ferdy N.

Leisure

10.0

/10

Reviewed 15 week(s) ago

Clean, comfortable, and friendly service. The breakfast food is delicious.

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Accommodation's Reply

10 Oct 2025

Dear Mr. Ferdy, Warmest greetings from Ascent Premiere Malang. Thank you for taking the time to share your experience with us at Ascent Premiere Malang. Your feedback will be shared with our team. We are confident that this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Warmest regards, Ascent Premiere Malang Management

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R***y

Business

8.1

/10

Reviewed 17 week(s) ago

So so experience, not bad at all.

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Accommodation's Reply

10 Oct 2025

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A***a

10.0

/10

Reviewed 17 week(s) ago

The staff is friendly, the hotel is comfortable and clean, and the food is delicious.

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Accommodation's Reply

22 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your stay at Ascent Premiere Malang. We are delighted that you were satisfied with the friendliness of our staff, the comfort and cleanliness of our room, and the quality of our food. Our commitment is to provide the best service in a comfortable atmosphere and delicious food to all our guests. Your feedback is a driving force for our entire team to continue to improve our service standards and the quality of our facilities. We thank you for your support and trust and we look forward to welcoming you back soon for a wonderful stay. Best regards, Miko, Front Office Manager

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V***a

Staycation

9.4

/10

Reviewed 17 week(s) ago

I often stay here, it's comfortable even though the room is small

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2 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Valued Guest, Thank you for always trusting Ascent Premiere Malang and for choosing our service. We are very glad that you felt comfortable during your stay even though the room may seem small. Your opinion is very valuable to us. We will use your feedback to evaluate to improve the comfort and better experience for all guests in the future. Thank you once again for your trust and appreciation. We sincerely hope that you will come back again soon and hope that your next visit will be an even more memorable one. Best regards, Miko, Front Office Manager

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I***I

Leisure

10.0

/10

Reviewed 18 week(s) ago

The hotel is stunning, especially with its view overlooking Malang Kota Station. The food and service are highly recommended. I'll definitely stay here if I'm in Malang again.

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1 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your stay at Ascent Premiere Malang. We are delighted that you enjoyed our hotel's ambience, particularly the view of Malang Kota Train Station, and that you enjoyed our food and service. Your review means a lot to us and it is an encouragement to our team to continue to strive to provide the best service and maintain the quality of our rooms for all guests. We sincerely hope that we will have the pleasure of welcoming you back on your next visit to Malang and hope that your next visit will be a memorable one. Best regards, Miko, Front Office Manager

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Adriansyah

9.4

/10

Reviewed 18 week(s) ago

The staff named Heri, if I'm not mistaken, was fantastic.

1 people find it helpful

R***i

Leisure

8.5

/10

Reviewed 18 week(s) ago

Mr. Yuri at the restaurant on the G floor is very friendly, thank you.

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2 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Guest, Thank you for taking the time to share your wonderful experience. We are delighted to know that your service at our restaurant on the ground floor impressed you. We would like to express our sincere gratitude to you and the entire restaurant team for driving us to continue to provide the best service to all our customers. Thank you once again for your attention and compliments. We sincerely hope to welcome you back to share your wonderful experience with us. Best regards, Miko, Front Office Manager

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