I got a bit anxious from reading online reviews in multiple platforms, but experienced only good things from my stay! The front desk staff and manager were friendly and helpful! They responded to our needs professionally, I left my baggage to explore the city on my last day and they kept it securely along with other guests' baggages. Minutes before the check-out time, they remind us to ensure that we check-out in time. Room is also soundproof from noises outside of the building, but activities in the corridor can sometimes be heard (knocking other room's door, people chatting with relatively loud voice, or vacuum cleaner sounds). The room size is decently comfortable for 2 people with a big space for big luggage (I was in Room 101). Cleanliness definitely wasn't a problem for me as someone who's really sensitive about hygiene, my room was really clean and cozy. However, some facilities require more attentive maintenance, such as uneven bathroom floor surface, loose shower tap, and damp wallpapers. But overall, I'm satisfied with my stay!