Staff really good, they are really helping me to book van to go to airport, helping me for check-in and asking how was my day! location is a plus, in bangla road which near of night life but magically I cant hear anything on third floor, however at 2am-4am where people finish their party there will be drunk guy (I stayed in bunk bed mix dorm) and they are very noisy and it happens every night. Bed is okay, not the comfiest, they don't provide towel but you can rent it, also they have their own laundry 50bhat/Kgs. If you are looking for cheapest option in bangla area and close to Patong beach this is can be an option.