Location is superb. Room was ok. Mismanagement here and there, like broken door, no proper handle on bathroom door, sheets were dirty (changed upon request) Saw reviews that TV have only 4 channels. Not true at all 🙂 There are at least 10 channels. Few of the front desk ladies were a bit rude-they said no absolutely buses to Bangkok, and didn't want to help with bus or motorbike taxi to bus station at all. But we found motorbike to bus station by ourselves and there were available buses to Bangkok. Only maid (older lady) and young lady at the front desk had nice attitude. I understand it might be not hotel's responsibility to order bus for guests but we go to Cha-am pretty often and all other hotels staff always gladly help with bus and motorbike taxi to bus station.