We (family with 2 small children) stay for 4 nights. It was a nice stay.
We arrived quite late around 8pm. The surrounding was a bit creepy at first as it was secluded on the top of the hill in the garden. There was no staff at the main door and we need to unload our few luggage on our own. The reception area was inside the main hall and was greeted by two receptionist. Not much greetings given. We ask for the porter and somehow the lady receptionist herself came and collect our luggage.
The room was quite big, however it looks a bit run down especially the old furniture in the room. The TV cabinet and the toilet door seems very old. There was no table to put our luggage therefore we just put our luggage on the floor. Quite uncomfortable. It was a parquet flooring and very cold. No slipper in the room but the housekeeping manage to give us when we request for it. The bed was big enough and comfortable. The lightings in the room was good. Wifi is superb.
There was a bathtub in the toilet, which a plus point especially when you travel with kids. But there was no knob for the shower. Only the pipe was working. good enough though. There was a separate shower. Very good water pressure but the drainage was slow that its flooding in the area. There were scum on the tiles at the shower area with watermarks. Maybe need some upgrade for the toilet. The door to the toilet was quite hard to open and close.
When the morning comes, the hotel vibes changes from dim to very cheerful ambiance. Thanks to the natural lighting from the starlight roof. Very beautiful.
The pool was a bit sad to see. no maintenance especially the toilet. it was so scary. One thing that bothers me much was there was a smoking area just besides the kids pool. around 2 metres from the pool. While waiting for the kids playing in the pool, there were 3 men was smoking there and it was so uncomfortable and very much bothering with the scene and not to tell the smell.
Breakfast was ok.. everyday was nasi lemak day and quite salty to taste. but other station was good, especially pick your own fresh salad. very fresh and great idea.
The parking was the other side of the hotel building but the was buggy service to pick you up to and fro the parking and the building. Very much convenient. Even though you arrived at the parking late at night, the buggy will notice you and came to pick you up from your car to the main door. the waiting time was also not bad at all. The kids loved it soo much.
All in all, it was a nice stay. Thank you.