這間酒店描述自己有無障礙設施，是與現況不同，大門入口椅輪未能自如出入，房間也有梯級，走戈)廊也有，連吃早餐的地方也有。以食物好來招客，但無以客為先。

浴室冷了一點

I was travelling on my own and found all the staff incredibly friendly and helpful. My room was spotless, with very good quality bedding and a comfy mattress. I didn’t have breakfast, so can’t rate that. I had dinner in the Brasserie and thought it excellent value. Would definitely stay this hotel again.

Very clean and well presented.

Such a perfect way to spend our day in Bath!! Amazing staff and incredible atmosphere

Café da manhã maravilhoso!!!

Grossly overpriced.tv didnt work properly .windows frosted glass only breakfast fully booked. No hot water in shower. Door lock part broken. 2 star hotel at 5 star price (£470 for 2 nights). Joke

Spacious and well appointed and decorated room. Friendly staff.

The hotel is located across from Bath Spa train station. Checking in, we waited 10 minutes while the desk clerk talked to other visitors, not registering, just talking. The check in area is very small, and there is nowhere to sit, as the locals view this as a place to gather. And do not give way for guests. We went to the room, which was very worn, while it was clean, there had been spills on the carpet, the walls had dings and scrapes, the inside of the door had been kicked in. Hard to find light switches, the bathroom light was placed behind the TV screen. There was a shade on the main bedroom window, but no drapes. The hot water in the sink never worked, and the hot water in the bath/shower often dribbled down to lukewarm flow. This over the entire four days. The breakfast was ok, with about six offerings. But the food was barely warm. We ate dinner there one night, and the food was indifferently prepared/barely warm. The hotel was full, but competing with local folks to sit in the two lounge areas was discouraging. One evening we came in and the locals had filled the area and were not moving. Later after a rugby game they spilled out into the street and were exuberantly rowdy. That's ok, but they were not giving way. The heating was ok. The location is nice to get to abbey, roman baths, stores but hotel is not comfortable. Elevator was small but worked well; stairs were steep no railings. Bed good but small. Very clean.

Excellent location when arriving by train. Nice lounge and restaurant in the hotel. Quick walk to the abbey and Roman baths. Very helpful staff.

Lovely hotel and

Everything was very good. Cleanliness excellent staff both very efficient and friendly.

Very helpful staff

Great staff and great location

This would have been a great hotel had it not been for the relentless thumping music coming from a club nearby that went on until the hour early hours of the morning. One thing you need to be able to do in a hotel is sleep!

A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa.

The location across from the train station was noisy late at night.

Lovely stay at hotel , great as opposite station so very convenient, loved walking into town , so much to do. Room was comfortable, staff friendly and a good bar , breakfast was buffet plus a cooked option . Enjoyed my stay thank you

Staff positive helpful spot on

It was lovely apart there was roadworks the first night and it was very noisy, they offered us two different rooms to move to the next morning but they where both very small and we had already paid for the superior room ,but the next evening there was roadworks again and they moved us to a four poster room which was beautiful and they where very apologetic, we would definitely stay again