這間酒店描述自己有無障礙設施，是與現況不同，大門入口椅輪未能自如出入，房間也有梯級，走戈)廊也有，連吃早餐的地方也有。以食物好來招客，但無以客為先。

浴室冷了一點

The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website

The staff were amazing

We were given a room on the 3rd floor originally however the whole floor smelt musty/damp and we had to request another room. The replacement room on the 2nd floor was a lot better, bright and fresh. You have to bear in mind that this is an old building but it is crying out for a full reburbishment. The staff are very friendly and helpfull.

The picture was misleading as there was no pool on the property, however it was a lovely room with amazing staff and it had that quaint charm for a adorable town.

Firstly despite the pictures on Hotels.com, this hotel does not have a pool of any shape size or description. Having got over that disappointment the staff are amazing, friendly and helpful beyond words. The hotel itself is a bit tired but it is starting to undergo, by the sounds of it, a fairly major makeover. Being an old building it has no air con but we were provided with 2 fans to help. I will be interested to see how the changes affect the property and will book this hotel again when we go back to Bath. The hotel itself is situated directly opposite Bath Spa station so if you are travelling by train it is ideally situated. Only a couple of minutes walk into the centre of town.

The location to train station made us pick this hotel. The attentive and helpful staff were amazing, especially Gabriel. The room needed maintenance though, door to get into our room was hard to close and open. Curtains hanging down, pictures on wall without frames, tea pot and cups needed cleaning. Fan was not working but was replaced. I know the building is old but we stayed in three hotels/inns before arriving at this location and they were much more renovated and maintained.

The staff were wonderful! I am giving four stars because my room was a sauna, even on days I did not shower - just no air/moisture circulation at all. I opened a window while I was awake and in the room, but that only did so much. I booked this hotel because it was close to the train station, and I am very glad to have made that decision - not having to haul my bags up hill through Bath was great!

Horrifying and unapologetically bad service. Never again. The only thing saving this place from a zero star review is that the roof or ceiling didn’t actively leak on us. Mold, mildew, rotting floors, 20+ yr old beds and linens all of questionable cleanliness…no assistance whatsoever from staff.

Overall great stay and location was perfect! It took a while for the water in the shower to get hot, and the steam in the bathroom took a long time to dissipate. Air movement even with a window open was pretty stale, but the fan in the room helped. Very comfortable beds, and comfortable stay otherwise! Staff was fantastic, quick to help and answer questions!!

This is a cute little hotel located in the center of town near all the best shopping and food and it also has its own restaurant and bar on site. The staff was so much fun and pleasant to talk with and to get recommendations for food to get information for shopping and sightseeing. it was just an all-around great experience for me being there and interacting with them. I can’t wait to go back and I highly recommend it.

Amazing place to stay and a great value! Lots of character, wonderful breakfast, friendly staff and a very walkable location. They also had parking available which was a huge plus.

We booked the hotel primarily because it has a few customer car parking spaces round the back. The location was good and the building historic, having been designed by Isambard Kingdom Brunel, when it was called the Royal Station Hotel. Our room was a little tired but fine for our needs. It did not look like any of the photos on the website. The hot water supply was a little reluctant, taking well over a minute to arrive in the room. Even though the hotel was directly opposite the train station it was not too noisy. Breakfast was very good. There was a good selection of fruit, cooked options, pastries, yogurt and cereals. The staff were friendly and helpful. We had a great couple of days exploring Bath and the Royal Hotel was a good base.

If was friendly and clean. I would definitely stay again

The Pros Clean room, Comfy Bed Nice selection of beverages Nice dinner Good location The Cons Breakfast was mediocre Shower had mind of its own going from boiling to freezing Room very hot and stuffy, small fan not adequate for room size The location was good but there was alot of noise at night if you had windows open. No wardrobe in room No fridge Tv only had minimal freeview channels. No Internet channels and view was obscured from one side of bed. Although room info said morning papers were available this is not a service offered.

Amazing breakfast! Great location, close to centre but very quiet.

Angela at the front desk was an absolute delight as far as we are concerned she is the Royal Hotel.

Great location. Tim at the front desk and Dave at the bar made our stay memorable.

The staff made the difference between being just another faceless hotel to a warm, welcome and memorable stay. Ok, the hotel could do with a bit of TLC but that was part of the charm. Everything was clean and comfortable and perfect for a night in Bath. Thank you.