The apartment is clean and comfortable. The contactless check in and check out process is convenient.

前台服務良好，如有問題回覆非常快速，房間非常清潔乾淨，露台非常版，晚上還可以觀星， 位置距離旅遊景點也非常近，步行只需15分鐘左右

用品齊全 暖氣也很夠用 住的整體算非常舒適

還OK 空調頗大聲、只有一個馬桶較不便

The location of the hotel is good to visit different tourism scene. It is clean and facility is enough for my general use.

Good location Cosy apartment

如果自驾游，记得跟酒店预留附近停车场，停车。17欧元/天。违例停车要罚36欧。

Close to inner stadt, close to amenities like grocery stores, public transit, and lots of eateries.

Einfach perfekt!

Thanks for a great stay! I highly recommend this property for a stay in Vienna!

We are a family of four and stayed at the Rafael Kaiser apartment hotel during the Eurpean heat wave of 2025 (34°C). Thank goodness for the heat pump air conditioning system in the suite! The two bedroom suite we stayed in was fairly spacious and comfortable, with a small kitchenette and two bathrooms with showers. An espresso maker in the with coffee pods was a very welcome bonus! The decor was modern and looked brand new. The beds were comfortable and the place is very clean. An elevator can get you to the upper floors too. Location is a 5 minute walk from Historic Vienna with a great café for breakfast just outside (DerMann – so good!). I had a misunderstanding on how to enter the building and we got an immediate answer from the help line via text. There is a locker room if you need your luggage stored outside of your rental time. It was a very pleasant stay and I would certainly recommend.

Great apartment. Fully able to cook dinner for our family of five. Wonderfully decorated and in the center of everything.

Absolutely amazing location. Highly recommend!

The area is not what I expected, however, I do love the suites .. they are very spacious and very clean . Communication with manager was really good …. The only thing I didnt like was the location.. would have been better if its near where we can walk to a lot of activities ….

The apartment provided everything we needed for a short stay. Even the sofa bed was super comfortable. Free use of the laundry (brand new washing machines and drier) were a real bonus.

We really liked our penthouse apartment with a balcony. It was perfect for our needs, air-conditioned with a small kitchen to prepare breakfast, and a fridge. The area was great for us as it wasn't too far from the metro and tram lines. There was a great vegan ice cream place nearby and a supermarket. The Staff were super helpful when we arrived too early, and we even managed to do our laundry!! it was an awesome apartment :)

Excellent place to stay. Spacious room. Balcony for a nice drink The dryer doesn’t work. Rest no problem.

Huoneisto oli mukava ja kattoterassi kylpyammeineen hieno. Sijainti oli myös tarkoituksiimme erinomainen. Yhteydenpito toimi erinomaisesti ja likaiseksi jäänyt lattia tultiin siivoamaan samantien.

Great location with high ceilings. Clean and comfortable

Tuvimos inconvenientes a la hora de pagar la reserva porque en la aplicación indicaban que se pagaba en el establecimiento y tres o cuatro días antes de la llegada empezaron a mandarme emails diciendo que la tarjeta daba error, que una segunda tarjeta también daba error cuando yo pagué otros gastos sin problema. Todo esto unido al reducido horario de oficina, (16:00) tuvimos serios problemas para llegar a tiempo a pagar en mano. Todo ello nos generó mucha ansiedad.