Generally hotel was OK.
Negative thing is that on the morning we left a jacket with ID on pocket to the closet on the room.
We sent message the same day through hotels.com with no response.
A few reminders later I called to reception. The receptionist answering was polite and helpful, she checked the lost&found with no luck and also checked the room with no luck.
Don't know what eventually happened to the jacket, but I think that it should've been found by the cleaning person and taken to lost&found.
If the cleaning person doesn't check the closets then my expectation would've been that our messages would've been reacted to and jacket found then.