We did not receive check-in details and we all showed up in front of the apartment and could not get in. Forestay's did not work but fortunately they replied quickly to our emails requesting ID, photos of guests etc. We got in after waiting 1 hour in the rain. Pre-communications prior to check-in was horrible (non-existent) from the Forestay. Property was comfortable, spacious and good facilities in the kitchen, laundry and bathroom.