Awila Villas Kuta

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整體評分與評論 Awila Villas Kuta

Traveloka (263)
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8.0
非常好
來自 263 則評論
由旅行者提供於
清潔度

8.0

房間舒適度

8.1

餐點

7.7

地點

8.1

服務與設施

8.2

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Distance to City Center (2)
Hotel Area (2)
Taste (2)
Surroundings (1)
Accessibility (1)
Staff Friendliness (1)
Ambiance (1)
Soundproof (1)
Bedroom (1)
Bathroom (1)
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旅行者評論 Awila Villas Kuta

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顧客評論
A***a
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閒暇
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5.3
/10
17 幾週前評論
Unfortunately this was not a great experience for our girls trip this year. The Villas were old and rundown, not like the pictures at all. None of our doors actually locked and neither safe had batteries either. Every time we left, we were scared our things might get stolen. The staff were very friendly but seemed like they didn't know how to sort issues. Their fridge door was broken so we couldn't put anything on the bottom door shelf. We never had hot water and they sent someone to look at it. He turned taps on and off then said he'd be backin 10 minutes, but we never saw him again. We did notice that if we had wet hair and laid on the bed using the pillows, black dots that looked like mold appeared on them. This happened to two of the girls on 4 pillows total! Unfortunately the pool was disgustingly green and growing algae by the end of the trip, and we couldn't use it the last few days. No one cleaned the pool once. The bed linens were never changed or cleaned the whole week were there. They only remade the beds. Sometimes they left rubbish around even after "cleaning". We booked for 5 people but only received 3 sets of towels, we had to ask for extra, but they only gave us extra pool towels and not extra for the shower. During their cleaning, they didn't replace toilet paper when it was empty. I had to specifically ask for more toilet paper. The breakfast always arrived cold and the food you can order was small portions for what you and also arrived cold. It's probably not the worst out there, but will not be staying here again!
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Accommodation's Reply
18 Aug 2025
尊敬的艾莉西亞女士:非常感謝您與我們分享如此詳盡的回饋。得知您此次入住體驗未能達到您的預期,我們深感遺憾,並對您和您的朋友在旅途中遇到的不便致以誠摯的歉意。對於您在別墅狀況、設施、客房清潔和配套服務方面遇到的問題,我們深表歉意。請放心,我們已將您的意見轉達給管理團隊,以便我們能夠解決這些問題並改善未來的服務。關於游泳池的情況,我們想在此澄清,出現這種情況是因為我們遵照您的特殊要求,沒有使用化學藥劑處理泳池,因為您有過敏問題。我們完全理解並尊重您的要求,但我們也曾試圖解釋,在我們所在的地區(雷吉安),水的pH值需要進行特殊處理才能保持清澈潔淨。遺憾的是,如果沒有進行這種處理,水質可能會在您入住期間受到影響。再次為造成您的不便致歉,我們非常感謝您的回饋,這有助於我們不斷改進。我們希望將來有機會再次歡迎您光臨,並為您提供更優質的體驗。此致,庫塔阿維拉別墅飯店
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N***r
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閒暇
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8.4
/10
52 幾週前評論
Kamarnya sangat nyaman! Baguss! Dan bersih! Sayang banget di breakfastnya sangat sangat zonk
1 個人覺得它很有幫助
Accommodation's Reply
16 Dec 2024
親愛的Nur,非常感謝您的評價!我們很高興得知您對房間的舒適度和清潔度感到滿意。如果您對早餐體驗不滿意,我們深表歉意。您的回饋對我們非常重要,我們將繼續努力提升服務品質。期待您的再次光臨!此致,庫塔阿維拉別墅飯店
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Y***i
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9.7
/10
72 幾週前評論
Tempatnya enak, bersih, stafnya ramah, cocok banget untuk liburan keluarga. Hanya saja makanan nya agak kurang enak tp overall recommended sih 👍.
1 個人覺得它很有幫助
Accommodation's Reply
26 Jul 2024
尊敬的Yanti女士,您好!我們是庫塔阿維拉別墅酒店,在此向您致以誠摯的問候。首先,感謝您入住我們酒店,並感謝您的評分和回饋。得知您對我們的早餐不滿意,我們深感抱歉。請您放心,您的回饋對我們改進產品和服務至關重要,我們懇請您接受我們的歉意。我們將竭盡全力為我們尊貴的客人提供卓越的服務。我們期待您再次光臨庫塔阿維拉別墅酒店,體驗您在峇裡島的私人泳池度假之旅。感謝您的支持與分享。祝您擁有美好的一天!此致,庫塔阿維拉別墅飯店。
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Noor A.
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8.5
/10
101 幾週前評論
Kru villa ramah+makanan enak.+lokasi strategis.
2 個人覺得它很有幫助
Accommodation's Reply
09 Jan 2024
尊敬的努爾女士:感謝您選擇入住庫塔阿維拉別墅酒店,並抽出寶貴時間分享您的好評。我們很高興讀到您的評論,您的評價和細節讓我們倍感榮幸。我們始終竭盡全力,用心為每位賓客打造難忘的美好回憶。從我們細緻周到、體貼入微的員工開始,我們致力於為每位賓客提供最佳服務。再次感謝您對我們的信任,我們期待您再次光臨庫塔阿維拉別墅酒店。此致,庫塔阿維拉別墅飯店,維納度假村及管理團隊。
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Natashya A. D.
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6.0
/10
136 幾週前評論
Lama menunggu waktu check-in karena sudah lewat dari jam 2 masih menunggu karena sementara dibersihkan saat masuk juga masih kotor ada bercak-bercak di lantai kamar mandi bau lapuk, kolam kotor, meja dan kursi living room berdebu, air panas tidak jadi dan katanya harus lapor kalau tidak lapor tidak diperbaiki.
2 個人覺得它很有幫助
Enloy F.
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6.0
/10
178 幾週前評論
Untuk harga 3kamar memang murah, kurang puas di selimut, handuk udah dekil, alat-alat dapur udah dekil. Kurang peremajaan aja. Udah layak ganti peralatannya.
1 個人覺得它很有幫助
Accommodation's Reply
13 Jul 2022
尊敬的恩女士: 謝謝您分享入住阿維拉別墅的體驗回饋 :) 對於設施未能達到您的預期,我們深表歉意。我們將在未來改進設施。謝謝。
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angga andriansyah
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9.7
/10
179 幾週前評論
Rekom banget tempatnya bagus.
3 個人覺得它很有幫助
Accommodation's Reply
13 Jul 2022
尊敬的安加先生: 感謝您對入住阿維拉別墅的回饋。我們期待您的再次光臨。謝謝。
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puri p.
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8.5
/10
195 幾週前評論
Menyenangkan, cocok buat staycation rame-rame. Dekat dengan pusat kuliner.
3 個人覺得它很有幫助
Kelvin L.
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8.5
/10
207 幾週前評論
Untuk suasana nya enak dan nyaman, paling untuk bagian AC nya bisa di perhatikan terlebih dahulu sebelun tamu check in.
1 個人覺得它很有幫助
Rory F.
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9.7
/10
212 幾週前評論
Kami sekeluarga sangat senang menginap di sini, dengan pelayanan ramah, dan fasilitas yang bersih, serta sistem cluster yang tidak terganggu dengan pengunjung lain, recommended pokoknya untuk keluarga.
3 個人覺得它很有幫助
Gold
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6.1
/10
263 幾週前評論
No amenities, no hot water, broken wardrobe, broken tv in living room. It have 3 rooms, so will suit for family stay
1 個人覺得它很有幫助
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Ricki A. A.
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8.5
/10
266 幾週前評論
Kamar bagus, fasilitas menari mantap.
5 個人覺得它很有幫助
Gim D. L.
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8.5
/10
268 幾週前評論
bersih dan nyaman banget ❤ sayang banget ada waktu sama pasangan nya limit 😜
3 個人覺得它很有幫助
Ajheng w. a.
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家庭
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6.0
/10
297 幾週前評論
kamar seperti tdk di prepare, tisu abis gas abis apalagi pas nyepi jadi kita kelaparan tidak ada resto, karyawan tidak ada. air panas tidak berfungsi, perlengkapan mandi tidak ada sama sekali (sikat gigi, sabun) pelayanan jelek sekali. menyesal menginap di vila ini
11 個人覺得它很有幫助
Nova S.
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6.2
/10
312 幾週前評論
For just two of us, the pool is quite big eventhough we have no chance to swim there. Breakfast is excluded and the place is quite far from the main road so it’s take a while to get food, especially of you have no plan to rent a bike or car. The bed is comfortable, AirCon works fine, and the staff are welcoming and friendly. Here’s the minus, the flush is not working properly. We chose not to have a sh*t there because we don’t want make a mess in the toilet. And we can’t locked the doors as well. The place facility seems old. Overall, I would like to give 2,5 out of 5. Its not so bad for one night stay.
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7 個人覺得它很有幫助
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Sitiaminah
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浪漫
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8.5
/10
315 幾週前評論
Villa nya nyaman, tempatnya tenang, bersih, pegawainya juga ramah, tempat ini tempat yang tidak pernah saya lupankan, moment yang sangat luar biasa, terima kasih, nanti kita akan kembali lagi, see you next.
4 個人覺得它很有幫助
Desriyanti A.
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家庭
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5.5
/10
317 幾週前評論
Kamarnya panas 2 dan berdebu sampai pindah kamar ke 3 kali tetap panas, AC tidak dingin. Sarapan pun jam. 8. untuk makanan berat. Padahal sarapan harus ready jam jam 6 seperti biasa. Dan breakfastnya pun ada tambahan charge 150rb/orang yaitu continental breakfast yang aturan roti-roti yang datang roti tawar yang dibeli di indomaret yang di panggang biasa dan alakadarnya. Dengan harga villa lumayan mahal tapi pelayanannya kurang.
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5 個人覺得它很有幫助
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Yohanes H.
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6.0
/10
318 幾週前評論
Cleanliness was poor, air conditioner in the room was not cold. TV channels was very bad, no basic channels and broken
8 個人覺得它很有幫助
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Dewa C.
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浪漫
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9.7
/10
323 幾週前評論
We love stay here ❤️ staff very kind And will back again to here
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Andi A.
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家庭
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8.5
/10
323 幾週前評論
Excellent staff services, nice villas but the cleanliness need more attention
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