Copthorne King’s Hotel Singapore

探索 Copthorne King’s Hotel Singapore
8.3
非常好
來自 206 則評論
由旅行者提供於
清潔度

8.4

房間舒適度

8.3

餐點

8.3

地點

8.2

服務與設施

8.3

旅行者常提到 Copthorne King’s Hotel Singapore
全部
บรรยากาศ (3)
ห้องนอน (3)
ห้องน้ำ (3)
พื้นที่ในโรงแรม (3)
ระยะทางถึงใจกลางเมือง (2)
การเข้าถึงบริการ (2)
ความเป็นมิตรของพนักงาน (2)
WiFi (2)
พื้นที่ในห้องพัก (2)
ระบบกันเสียงรบกวน (2)
排序方式
最近的
格式
含文字內容
偏好設定
所有評分, 目前應用程式語言, 查看所有評論

旅行者評論 Copthorne King’s Hotel Singapore

每頁評論數
20
40
顧客評論
dito
icon-業務
業務
icon-origin-TRAVELOKA
8.5
/10
7 幾週前評論
在新加坡進行各種活動時,一個舒適的休憩場所
Translated by Google Icon
查看原文
您認為這則評論有幫助嗎?
Michael W. D.
icon-origin-TRAVELOKA
8.3
/10
22 幾週前評論
receptionist was not very accommodating at the check in when we said we have breakfast included. it just said their system says no breakfast but my voucher has breakfast included.
1 個人覺得它很有幫助
Budi S.
icon-閒暇
閒暇
icon-origin-TRAVELOKA
9.4
/10
31 幾週前評論
Very pleasant place to stay during holiday, very good hospitality by hotel's staff.
您認為這則評論有幫助嗎?
J***e
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
6.5
/10
38 幾週前評論
The balcony door was broken, asked for help but nothing happened. No full body mirror, kinda inconvenient, bathtub kinda small even for a short girl like me
1 個人覺得它很有幫助
T***a
icon-origin-TRAVELOKA
9.1
/10
44 幾週前評論
Staff ramah dan membantu, lingkungan dan kamar hotel bersih
您認為這則評論有幫助嗎?
c***l
icon-origin-TRAVELOKA
6.4
/10
78 幾週前評論
We stayed 6 days 5 nights in this hotel. At first I feel a bit hesitated to booked after read some reviews about the unprofessional receptionist, but try to ignore after read some other reviews about the spacious room & good location. Unfortunately I got a room with broken bath up tap. So I called the receptionist for room changing, unlucky Amir is the one who accepted my phone. He worked so slow, answer with unprofessional tone, with no solution until I have to go down & confronted him, Then I got my room changed with his sour face. Long story short, the next day I reported him to his superior, Ms. Nana, After she listened to the story, She apologized and asked Amir to apologized of his unprofessional behaviour. She then try to offered some complimentary additional services which I appreciated but in the end I just have to turn down the good gesture, since it will not give Amir a good lessons. Despite that unprofessional staff problem, the hotel is still in good condition, the cleaning lady cleans very well. The hotel has a quite spacious room also the location is good. Anyway, Thank you to Ms. Jocelyn and especially to Ms. Nana who sincerely try to solved the problem & make my staying there pleasant.
閱讀更多
1 個人覺得它很有幫助
N***e
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
10.0
/10
82 幾週前評論
All in all. This is the best hotel in Singapore 🤩.
3 個人覺得它很有幫助
WillyA Willy
icon-origin-TRAVELOKA
8.3
/10
103 幾週前評論
Room is clean. But I was expecting a more special touch when I added notes; it was for a wedding anniversary. Wife is unhappy about the 2 single beds as we requested for 1 queen size instead. Breakfast was good. Overall an OK staycay.
3 個人覺得它很有幫助
Accommodation's Reply
06 Feb 2024
尊敬的 Willya Willy 女士:感謝您選擇在我們酒店慶祝結婚紀念日,並分享您的住宿體驗。我們很高興得知您覺得房間乾淨整潔,並且享用了美味的早餐。對於您在周年紀念日慶祝活動中遇到的任何不便,我們深表歉意。您的回饋對我們至關重要,我們將認真審視我們的流程,確保所有特殊要求,特別是像週年紀念日這樣的重要場合,都能得到應有的重視。對於房間床舖的擺放造成您的不便,我們深感抱歉。我們的團隊一直致力於盡最大努力滿足客人的需求,對於這方面的任何疏忽,我們深表歉意。感謝您的理解,也感謝您選擇在我們酒店度過這個特別的日子。我們期待未來有機會再次歡迎您光臨,為您帶來更難忘愉快的體驗。如果您有任何具體的偏好或其他想要分享的細節,以幫助我們改善服務,請隨時與我們聯繫。此致,Jocelyn Ngiam,前台經理。
Translated by Google Icon
查看原文
ADI
icon-origin-TRAVELOKA
5.1
/10
104 幾週前評論
The service was very poor due to a 2-hour wait to check-in, unfriendly staff, rooms not as promised and dirty. I regret to choose this hotel.
1 個人覺得它很有幫助
Accommodation's Reply
13 Jan 2024
親愛的迪基先生:對於您在我們酒店入住期間的不愉快體驗,我深表歉意。您的回饋對我們至關重要,我們鄭重對待。對於辦理入住時長時間的等待給您帶來的不便,我深感抱歉。我們深知流暢且有效率的入住流程至關重要,而您的體驗顯然不符合我們一貫的服務標準。請您放心,我們將著手解決這個問題,以確保未來入住流程更加順暢。此外,對於您反映的員工態度不友善以及房間清潔問題,我也深感遺憾。這絕非我們力求提供的服務水準。我們將對您提出的問題進行徹底調查,並採取糾正措施,以防止類似問題再次發生。您的回饋對我們非常寶貴,我們衷心感謝您讓我們注意到這些問題。如果您能提供更多關於您入住期間的詳情,將有助於我們找出需要改進的具體方面。我理解您的入住體驗未能達到您的預期,對此我深感抱歉。我們希望有機會彌補過失,並在未來重新贏得您的信任。感謝您的理解,我們期待在不久的將來再次歡迎您的光臨。此致,敬禮! Jocelyn Ngiam,前台經理。
Translated by Google Icon
查看原文
Indra
icon-origin-TRAVELOKA
8.5
/10
128 幾週前評論
We stay 6days 5 nights. Nice experience ….
您認為這則評論有幫助嗎?
Janet S.
icon-origin-TRAVELOKA
10.0
/10
132 幾週前評論
Its my 2nd time of staying here Copthrone King 's Hotel and its great experienced we always get an upgrade of room. Staff are friendly and helpful.
3 個人覺得它很有幫助
Accommodation's Reply
26 Jun 2023
尊敬的Janet Salvo女士:您好!我們是科普索恩國王酒店,在此向您致以最誠摯的問候。非常感謝您選擇科普索恩國王酒店作為您近期度假的首選下榻之處。我們致力於提供卓越的款待體驗,充分展現科普索恩國王酒店獨特的歷史傳承和文化底蘊,並為所有賓客提供一流的服務標準。感謝您百忙之中抽出寶貴時間,寫下您對我們的評價。我們很高興得知您在我們酒店的入住體驗如此愉快。再次感謝您的惠顧,祝福您有美好的一天!此致,Rezzal,前廳部助理經理。
Translated by Google Icon
查看原文
Nguyen
icon-origin-TRAVELOKA
9.1
/10
140 幾週前評論
Supernice balcony. Receptionist was very friendly and helpful. Spacious room, bathtub is good for me and swimming pool as well.
2 個人覺得它很有幫助
Accommodation's Reply
15 May 2023
尊敬的先生/女士:感謝您對本次到訪提出的寶貴意見,感謝您抽出寶貴時間並提出寶貴建議。我們非常樂意為您提供協助,並期待您的再次光臨。此致,賓客關係團隊。
Translated by Google Icon
查看原文
nazalia a. f.
icon-origin-TRAVELOKA
9.7
/10
143 幾週前評論
Nice Hotel to stay. Located near MRT station (around 200 m) and in front of bus station. Don't need to worry about transportation. The hotel room was clean and big enought for couple. I stayed for 4 night here. Breakfast food was standard. But overall I enjoyed stay there.
1 個人覺得它很有幫助
Adeline K.
icon-origin-TRAVELOKA
9.4
/10
156 幾週前評論
Booked for 31dec'22 countdown, though no fireworks can be seen from the hotel but theres a bridge near the hotel that can see the fireworks from far. Also received a free upgrade to their suite & it was just an amazing experience staycay 😊 thank you so much!
1 個人覺得它很有幫助
Accommodation's Reply
12 Jan 2023
親愛的艾德琳: 感謝您對此入住的寶貴回饋,我們非常感謝您抽出寶貴時間並提出寶貴意見。我們很高興得知您在我們這裡享受了套房升級和假期。期待您的再次光臨! 祝好。 此致,賓客關係團隊
Translated by Google Icon
查看原文
Gladys C.
icon-origin-TRAVELOKA
6.1
/10
173 幾週前評論
The rooms were squeezy especially the toilets. The balcony door can't be opened unless we call and ask to open it. But once you close the door, you can't open it again.
3 個人覺得它很有幫助
Accommodation's Reply
17 Sep 2022
尊敬的 Gladys C 女士: 感謝您對本次造訪的寶貴回饋,感謝您抽出寶貴時間並提出寶貴意見。我們非常樂意為您提供協助,並期待您的再次光臨。 此致。 賓客關係團隊
Translated by Google Icon
查看原文
MUHAMAD A. R.
icon-origin-TRAVELOKA
9.3
/10
177 幾週前評論
What I love.- So comfortable. The room is clean.- the employee are so nice.- they serve variety of good foods for breakfast.- gave us a lot of bottled water in our room.- comfy bed.- comfy gym. Downside:- It ' s nearby the bus station but far from MRT.- The pool is not really big.- no supermarket nearby.
1 個人覺得它很有幫助
Accommodation's Reply
21 Aug 2022
尊敬的穆罕默德先生: 感謝您對近期造訪的寶貴回饋,並感謝您抽出寶貴時間提供寶貴意見。請注意,我們即將開通哈夫洛克環線(Havelock Belt)的新地鐵線(TE16)。該線路即將投入運營,我們非常期待能為所有賓客帶來更便捷的交通體驗。 同時,我們期待您的再次光臨。 此致,賓客關係團隊
Translated by Google Icon
查看原文
NGUYEN T. Q. H.
icon-origin-TRAVELOKA
10.0
/10
180 幾週前評論
Buffet sáng ngon lắm. Nhiều món. Cà ri xuất sắc. Hồ bơi nước trong veo. Dịch vụ tốt Có Late Check out. Điểm trừ: Hơi xa MRT (hơn 1,2km)
4 個人覺得它很有幫助
Accommodation's Reply
31 Jul 2022
尊敬的 Thi Q.H.N. 女士: 感謝您對本次入住的寶貴回饋,感謝您抽出寶貴時間並提出寶貴意見。我們非常樂意為您提供協助,並期待您的再次光臨。 此致,賓客關係團隊
Translated by Google Icon
查看原文
Dwi Eka Susanti
icon-origin-TRAVELOKA
4.8
/10
182 幾週前評論
We book family room but was given standard room. We checked with reception, they are also unsure. Eventually they send extra bed for us. However what we book is 1 queen 1 single and not extra bed and the room is too squeezy.
1 個人覺得它很有幫助
Accommodation's Reply
13 Jul 2022
尊敬的Dwi: 感謝您分享回饋意見,對於您入住期間房間分配不便,我們深表歉意。我們了解到,由於預訂系統內部故障,導致您抵達時房間安排出現問題。 我們已將此事提交相關部門,並會審查並考慮如何避免類似情況再次發生。 再次感謝您寶貴的回饋,我們期待您的再次光臨。 此致,賓客關係團隊
Translated by Google Icon
查看原文
Kai X. Z.
icon-origin-TRAVELOKA
8.5
/10
182 幾週前評論
OK, is just the check out doesn't have express service.
3 個人覺得它很有幫助
Accommodation's Reply
31 Jul 2022
尊敬的譚女士: 感謝您抽出寶貴時間分享您的意見和建議。我們已記錄在案,並將轉達給相關部門,以便後續評估。 同時,祝您一切順利,注意安全! 此致,賓客關係團隊
Translated by Google Icon
查看原文
Alric F.
icon-origin-TRAVELOKA
9.3
/10
183 幾週前評論
Clean room, nice food. Only the place not so easily reachable by MRT station, need to use bus or taxi.
3 個人覺得它很有幫助
Accommodation's Reply
03 Jul 2022
親愛的艾瑞克: 感謝您與我們聯繫,我們非常感謝您分享最近的入住體驗。 我們期待您的再次光臨。 此致,賓客關係團隊
Translated by Google Icon
查看原文
每頁評論數
20
40