Het was een hele fijne plek op loopafstand van de stad maar ook gelegen in een leuke wijkje. De botanische look en feel was heel fijn en het zwembad was heel mooi en super fijn. Het ontbijt was ook fantastisch. We gaan zeker ooit terugkomen.

As the top hotel in the area the biggest issue for me was the customer service. The hotel is beautiful and rooms are stunning. You have everything you need and more. Gym needs a bit of improvement and better lighting. But the worst was the poolside service. Several days people were trying to chase down servers and ask for drinks/food. Nobody is around to serve you and when you ask, towel guys can’t help and say it’s a normal complaint. The service at the root was extremely rude and slow too. Again, hotel is beautiful but you expect top service at a five star hotel.

Nice property, lovely beautiful room with a lovely bathroom. The rooms were wonderfully cleaned by housekeeping which we appreciated. Couple of things that popped up: 1. As we checked in, a couple queued after us and were given an immediate free upgrade to a superior ocean room but we didn’t nor were we offered. There felt an underlying unconscious bias which was a shame. We are brown and this was my birthday trip, so that was a disappointing start. 2. The afternoon tea was very disappointing.

Loved it, room was gorgeous, staff very very friendly and helpful and all spoke excellent English. Breakfast was good, pool areas were great. Access to the sea is about a 5min walk and through a neighbouring hotel, Funchal town center is about. 25min walk away. Plenty of restaurants are nearby however. One of the most comfortable hotels I've ever stayed at, would happily revisit

Fantastic service, large rooms. Breakfast was amazing. Would stay again.

EXPEDIA was no help when i realise that i couldnt travel from Birmingham to Funchal. Couldnt make the holiday , told them months in advance. Even happy move date. No help or communication was given. Never use them again. Lost my holiday and money.

A firm favourite of ours where we’ve stayed 3 times now. Gorgeous hotel, extremely comfortable. Extremely central. Huge pool with plenty of sunloungers (be prepared for expensive day beds and Bali beds). Service at pool and restaurants is friendly if not always efficient. Front desk staff should learn to pretend to be happy for you to be here and change their snooty attitude though.

We had a very pleasant stay.

Clean Good service Good breakfast and dinners Huge pool Luxury

El único defecto es la cama auxiliar que no era cómoda y a veces tardanza de cocina

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Das Hotel ist sehr groß und modern. Besonders schön sind die Pools, vor allem der Pool am Dach. Das Zimmer war großzügig, sauber und das Fitnessstudio gut ausgestattet. Negativ aufgefallen ist uns die Vielzahl an Zusatzkosten. Viele Leistungen, die in dieser Preisklasse von über 550 Euro pro Nacht eigentlich inkludiert sein sollten, kosten extra. Eine Gartenführung 25 Euro, eine Pool-Cabana ab 80 Euro pro Tag. Besonders enttäuschend war, dass der Zugang zum Spa mit Sauna, Indoorpool nicht inkludiert ist. Dafür werden 45€ pro Person/ Tag verlangt. Auf Expedia wurde das nicht klar angegeben. Zudem war uns nicht bewusst, dass es im Hotel weitere exklusive Bereiche gibt, die ausschließlich Gästen von „The Reserve“ vorbehalten sind. Dadurch entsteht schnell das Gefühl, dass man trotz des hohen Zimmerpreises nur eingeschränkten Zugang zum Angebot hat. Im Vergleich zu unserem Aufenthalt im Reid’s Palace, wo Spa, Minibar und andere Annehmlichkeiten bereits enthalten waren, wirkte das Gesamtpaket im Savoy Palace weniger stimmig. Das Frühstück war in Ordnung, aber eher durchschnittlich in Auswahl und Qualität. In vielen Details zeigt sich der Unterschied zu anderen Leading Hotels, etwa beim klebrigen Föhn mit Dauerschalter. Positiv hervorzuheben sind das bequeme Bett.Fazit: Ein modernes Hotel mit Potenzial, das aber durch viele Zusatzkosten und ein unpersönliches Gesamterlebnis unsere Erwartungen an ein Leading Hotel nicht ganz erfüllt hat.

beautiful property, luxury feel

I recently returned from a stay at Savoy Palace Madeira and had a pleasant experience. The hotel staff deserves significant credit; their helpfulness and genuine willingness to go above and beyond were truly commendable. Additionally, the housekeeping service was top-notch, keeping our room impeccably clean and organized every day. While we enjoyed our stay, we were quite surprised by the hotel's interior design choices. The space felt like a mix of two different eras. For instance, the bathrooms were beautifully modern and well-appointed, but they were often paired with heavy, outdated furniture and finishes that simply didn't complement them. The overall design lacked a clear vision and felt like an accumulation of styles rather than a unified, luxurious aesthetic. This inconsistency was a frequent point of discussion for us, as it prevented the hotel from feeling like a truly cohesive and high-end space.

Beautiful property, but not ideal for a relaxing vacation. The hotel requires advance reservations for restaurants and sticks to a strict schedule for most activities. Food and drinks aren’t available by the pool after a certain time, and if you don’t pre-book, your only dining options might be offsite or very late 10 p.m. One major letdown was the dress code—many of the better restaurants required dress shoes, which isn’t practical when traveling through Europe with light luggage. We’ve been to locations around the world that require nice dress code but don’t impose dress shoes on 12 year olds. Overall, it felt too rigid for a laid-back getaway. They probably lost 2K from us dining. Not coming back.

We had a lovely stay!

It was amazing and the staff was exceptional

Lovely holiday

Great

Great