員工非常友好，飯店內餐廳和飯店之間以及到渡輪碼頭之間都有免費接駁車，非常方便。

我最近有入住這家飯店，體驗有好有壞。飯店的氛圍和風格確實很棒——如果您追求寧靜祥和的環境，這裡絕對是理想之選。不過，要注意的是，飯店位置距離市中心較遠。好在飯店提供接駁車服務，方便客人前往週邊地區。我最失望的是服務；我覺得員工不夠熱情友好，考慮到酒店本身的優美環境，這實在令人惋惜。景色確實很美，但服務方面仍有待改進。

Kunci kamar agak susah dibuka karena masih pakai kunci lama dan bukan key card (kata staff memang belum direnovasi yang baru lagi, masih yang lama) dan pilihan paket aktivitas hotel untuk bulan Desember tidak ada. Jadi, waktu kita bermain harus beli per satuan aktivitas, jadi harga lebih mahal daripada full play (paketan).

The rooms are clean and comfortable, lots of games and activities can be done, the atmosphere is very pleasant, food prices are pricey and you have to pay for all games, very suitable for a family holiday.

Great room and friendly staff. Nice areas to walk both at the hotel and the entire Nirwana gardens. Getting to and from the hotel was super convenient with the free bus. The food was a bit uninspired and the Indonesian food was much better than the western (which felt more perfunctory).

Kamar luas, masih terjaga baik perabot di kamar, pantai penuh dengan rumput laut yang terhampar karena ombak tidak dirapikan pihak hotel.

Harga hotel di atas 2 jtan tp sikat gigi tidak disediakan, kunci kamar masih manual. Untuk penggunaan wifi diberikan 1 orang 1 user, merepotkan.

comfy, clean, family friendly, breakfast ok

Akomodasi ini terlihat seperti gambar, luas, bersih dan menyenangkan. Hanya saja sarapannya terlalu mahal buat tambahan untuk anak.

Best GSA service when we are checked in, clean room, fast room service at midnight, very great breakfast. Wonderful stay.

Nice stay at hotel, private beach, clean swimming pool, my family enjoyed it.

Location was good. I did not like the resort and their service for the price they charge for the room is totally crazy high 1. Room amenities were not there initally, and had to call the reception to make the refill. 2. Only 2 bottle of water per room, per night. I had stayed there for one night, and they had given only 2 bottles and no refills available. Extra bottles are chargable. I am not sure why they can't give water, even you though you are paying 160 USD. Horrible. Had to buy extra bottles from mini mart near, as hotel were charging double the charge. 3. Restaurants inside are worst inside. When you order for juice you would get chlorine water mixed with syrup of thr juice order. Totally waste for 5 usd. High price poor service. I been there to Bintan at different hotels, not this worst and horrible. I won't recommend anyone to go there and spend their time. Crazy looters.

Service memuaskan, mulai dari receptionist, security hingga room service ramah, baik dan sopan, counter di Nirwana center pun juga baik-baik semua, tidak kecewa deh, main bowling sampai main biliar sering ditemani, saya kasih AA+ deh buat nirwana

Hotelnya mayan bagus, hanya saja termasuk hotel gaya lama. Pantainya standar aja. Pelayanan oke. Cocok buat honeymoon

Hotelnya lumayan bagus, hanya saja termasuk hotel gaya lama, pantainya standar aja, pelayanan oke. Cocok buat honeymoon.

Hotelnya lumayan bagus, hanya saja termasuk hotel gaya lama, pantainya standar saja, pelayanan oke. Cocok buat honeymoon.

lousy food and services and hotel looks very old

This resort already 21 years old, sea view is awsome. Friendly staff. Very quiet room. Swiming pool facing sea. Great vacation here.

Sangat cocok buat yang honeymoon, keluarga, dengan suasana yang tenang dan relaks.

Sayang sekali booking 3 malam tapi harus pulang pada hari kedua dan tidak bisa di refund, pihak asuransi juga tidak bisa apa-apa.