The staircase to our room is winding, and I need to go up and down before arriving at my room. The wall is thin and is not very sound proof, so I can hear what next door's saying and TV noise. It could be disturbing to someone during time for bed. There could be some seepage at the bath tub as there was a pool of water on the toilet floor after my shower, even though there was a glass door to stop water from splashing over to the floor. The car park is conveniently placed. The English breakfast is nice. The location is good as there is supermarket nearby and a nice Turkish restaurant next to it.

Probably one of the worst 3 star hotel bedrooms (room 12) we have ever stayed in. The bathroom was terrible, ceiling paint was peeling off, shower seal was broken causing the floor to flood, toilet roll holder was hanging off, soap dispenser was broken, door handle did not work and signs of damp or roof leak staining on the ceiling. The bedroom was no better, window was rotten and could not be opened. Paint peeling off the window and radiator, black mould on the window catch, provided fan was broken, wallpaper was showing signs of damp and the list goes no!!! Spoke to duty manager and wanted to show him the room defects but he said he already knew about the faults! So why had they not been fixed? The duty manager did apologise and processed a full refund but Marston’s should be ashamed of letting rooms to this totally unacceptable standard. The whole property needs to total refurbishment. Avoid staying here!

Very good value for money. Friendly staff.

Room walls were damaged, peeling wallpaper, floors not clean. Bedsheet dirty had to be changed by staff. Carpet in bar where we ate supper and breakfast was disgusting . Honestly if I could have stayed somewhere else I would have, but 8 pm on a Sunday night prior to a family funeral the next morning made that difficult. Not to be recommended. Marston’s brewery need to invest some money and really put some work into this place.

Overall it was good. Loved the free parking. As I found in my 6 week U.K. holiday everything was great, except for some of the ripoff expensive car parking. Staff except the cook was friendly. Thankyou White Hart.

Awful hotel, avoid at all costs.

Well I will start by saying staff were very friendly. The hotel is very tired poor decor hostel quality bathroom although large. Parking was a nightmare very packed and unorganised. Good central location would use again and pay more if it ever gets refurbished .

Clean room, nice bar and great breakfast.

Bedding was clean, room was clearly old - flaking paper, damp marks, wonky fittings, including the base of a kettle stuck to a table with the plug cut off. Hotel has no lifts, I believe it is a listed building and therefore hard for them to install. Staircases are not well kept, lumpy, overhanging steps in places, dips in others. Hotel has an extraordinary number of stair cases, to get to my room I had to traverse more than 6, some up, some down. I had previously requested a room with as few stairs as possible to get to as I travel with heavy work equipment. I was supplied with 2 small sachets of coffee for a 2 night stay. The TV worked, I was able to open the window. There was a broken fan on the floor of the wardrobe. It felt safe, the town is very pretty, staff were friendly.

The worst place I’ve ever stayed. Painting coming off the walls, uneven and creaking floors, carpets that look like they’ve never been changed or cleaned properly. I know the pricing is affordable, but we booked for 2 nights and only stayed for 1 due to how poor it was. If it’s somewhere to stay after a big night out then okay, but other than that I would entirely avoid.

Nice room. Dressing table position a bit close to bed so easy to catch yourself trying to pass by, spacious bathroom

This was an old pub/hotel so had that lovely ambiance. It was comfortable and clean; the staff was friendly and helpful. But the room had plaster patched that needed to be painted so looked unattended to. The breakfast was unexceptional & expensive. Other than those two things - it was fine for the price.

Good: breakfast, breakfast staff, location in town centre. Bad: check-in staff, bedrooms in terrible condition (cracked tiles, peeling paint, exposed pipes in bedroom floor)

Friendly staff. Lots of stairs. Very noisy room, loud fans running outside the window from 6.30am to 9.30pm, loud music in the evenings (but not too late into the night). I imagine other rooms were better than mine as I was unlucky to get the one with fans outside of all windows

Yes to both

Easy parking, early check in

Parking was at the rear of the property though a very tight archway ,

It is a very old and dated building and the carpets and rooms really could do with an update. The carpets in the hallways were very old and grubby. The breakfast was ok but there only being instant coffee was a real let down for us.

Shower

Room had all the essentials but is tired. Bathroom ceiling looks really bad. It looks like there has been a water leak in the roof. Dispenser over bath is broken. When squeezed to get shower gel it falls in the bath. Ni hot water this morning. Apparently they are awaiting a boiler part.