服務人員禮貌一般 reception 部分時間沒有人接待

The location is great and nearby the ferry pier. But the hotel is not in good maintenance at room, the toilet ceiling have a lot of dirty water marks, it looked disgusting. I booked a lakeview room that cost £250 a night, but not worth it, the room is really dilapidated, even they don't have a refrigerator at room, I needed to keep my birthday cake in their restaurant. The room price wss including the breakfast but it was lack of choice, they serve breakfast until 10:30 am, when I ordered scrambling egg with smoked salmon toast, they said no more but I saw other customers have it, I thought smoked salmon and egg are very common foods in a hotel restaurant, I wondered why they can tell me no more stocks. I just can say this hotel not worth for money, they are overpriced. Staffs are not really friendly.

Wonderful quiet location. Helpful and friendly staff. Superb room and facilities were faultless.

The park was nearby, the lakeside setting was fabulous and the staff lovely. The food was good, especially the breakfast was sensational. The dining room/ restaurant was a bit institutional and soulless. It was strange that the bar could have run out of plain crisps, indeed all crisps but the most exotic of flavours by Saturday lunchtime of a busy weekend. Someone with a bit of initiative could have run across to the Aquarium cafe and scooped up their's. But that is a minor detail. The cosy room was of a good size with a bath. .

Was extremely amazed by the building beautifull inside well done out. Pool was very nice good sauna and steamroom. However i was disappointed with breakfast. I love a buffet breakfast but it was described on expedia as a "free breakfast" not "breakfast included" the difference was a extremely limited one table continental breakfast and a menue order for a cooked breakfast. Further disappointed by the size one extremely small sausage 2 bacon tiny tiny cup of baked beans with eg ect, not a cumbria breakfast i was hoping for. The room was beautiful cant pont any problems apart from been very load and was next to courtyard and could here staff through out the night. I would stay again however i will be expecting a small free breakfast and will be changing to another room.

Excellent hotel, great facilities, wonderful food and drink, amazing views and incredible staff. Would highly recommend for a romantic weekend away - which is why we did, but loads of families there too. Some excellent walks nearby. Would highly recommend.

The room was incredible with side view of the lake

Good location

Good service and lovely room - we received an unexpected upgrade to a better appointed room plus a free pancake on Shrove Tuesday.

Lovely view over the lake and great food.

The staff were fantastic and the shower nice and powerful the food is superb

Got a free upgrade

Clean room, nice staff and good amenities to n a nice setting

We stayed for New Year’s Eve and the staff couldn’t be more friendly and attentive! The hotel is gorgeous and the views of the lake are lovely. It’s a little bit out of the way but it’s worth it for a lovely stay. The breakfast was also really good!

The hotel went above and beyond to make our stay special. Beautiful hotel, excellent staff and would return in a heartbeat. Thank you!

I booked the hotel the day of my stay. It wasn’t cheapest hotel with a spa. It was mid range only to be called on my drive to it to tell me that the spa and gym were closed and unable to use the main reason I booked this hotel was for the spa then to be pressured into booking a restaurant reservation only to find out the restaurant had eight people in so there was no need to book a reservation the food there was small portions and overpriced. The service was terrible. The waiter seemed like he’s having his arm twisted to ask me how my food was. I also had the toffee pudding which had honeycomb that actually chipped one of my teeth because it was rock solid. I will never stay at this establishment again.

Great place, friendly staff, nice room, and excellent food!!! What more could you want :-)

The room was perfect for our family of 5, offering plenty of space. The location itself is wonderful and we had a lovely meal! Thank you for having us!

Great setting

The staff on reception were totally disinterested and could not even open the door for us with our cases.