Emma
與兒童同行
6.0
/10
14 幾週前評論
Expedia Group verified review
3/5 given ONLY for the lovely evening staff (one of which was off duty but still helpful!).
We booked this hotel last-minute when our train to London was cancelled due to strike action as it was close to High Barnet Underground Stn and parking. It looked (and sounded) perfect for our needs. However, on arrival, there IS NO CAR PARK, ON-ROAD PARKING ONLY, IF there is a space nearby.
On checking in, after a long drive, and excessive delay on the motorway, we were informed that there were no restaurant facilities as there was no chef. We were permitted to order takeaway and eat at the hotel, however.
Furthermore, on entering the "Superior Double Room, sleeping 3" as advertised quite clearly in black & white, there was only a king size bed for 2. We tried to sort this straight away, but were told they were fully booked for the night, unfortunately. My 11yr old daughter had no option but to sleep on the floor on a doubled up duvet that they offered.
As compensation for this faux-pax on a grand scale, the Manager, who was contacted by telephone, stated he knew the room was meant for 3, but only sleeps 2! Why allow this room to be booked as "sleeps 3"?! We were offered a, "free round of drinks" as compensation.
Sadly, will not be recommending.
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