飯店員工熱情周到，地理位置優越，交通便利。早餐種類豐富，味道鮮美。

我入住的是全景房，非常滿意！景色美極了。毛巾和床單都很乾淨嶄新。早餐比較簡單（櫃檯煎蛋的工作人員表情冷淡，毫無表情）。房間隔音效果很好；我可以聽到走廊上的一些聲音，但完全聽不到隔壁房間的聲音（我確實聽到有人把椅子拖上樓的聲音——幾乎可以忽略不計）。前台和保全人員都很有禮貌。電梯內部的設計比較簡陋，有點讓人覺得壓抑。

Facilities: 8/10 I have mysophobia but when I entered the hotel, especially the restroom, I had no fear. The hotel itself looks so “romantic” and of course, my cozy room was warm, comfortable and clean. This is exactly the first time I stayed in such a hotel that looks so “botanic” like this. And the neon lights “Em Oi” was cool as well :)) Similarly, I liked your wheatstraw toothbrushes as they are great for our health and the environment too! Customer service: 9/10 It is understandable that buffet table cannot be set up due to the amount of tourists, recently. However, to prevent guests’ frustration, the staffs offered us a menu to pick our food and directly bring then to our guest room. On the other hand, they kept the conversation continuous by asking questions like “How long will you be staying here?”, “What places have you visited?” Or “How do you feel about Em Oi?”. By this way, the staffs not only showed their hospitable attitude towards us but also their enthusiasm. Recommendation: For the betterment of Em Oi’s ambiance, you may add some candles or anything that make a good scent in the lobby, where impresses us in the first place. Sweets or little glasses of beverage can also be prepared when you welcome your guests.

My vacation only 1 night at Nha Trang city. I choosed Em Oi Hotel. This is a fantastic place to relax. The space is very and 4-star quality. I was really fascinated by the view of the hotel, from the lobby, the reception area, the restaurant and the pool. The staff are very friendly and helpful to us. My bedroom is really satisfied with the beautiful view of the sea and the city. I will definitely return Em Oi Hotel in the next week's work.