Room was fantastic ( stayed in the Buckingham room 32 with 4 poster bed ) evening meals ( menu been cut massively) different to whats available online no longer do small sausages wirh hollandaise sause 😪 but what we ordered was fantastic.The breakfast has gone a little down hill only 1 sausage now fatty bacon and the tomato definitely not grilled more microwaved or boiled. Staff friendly as ever👍

Excellent value for money

Didnt have breakfast.

Great, friendly team. Lovely property and grounds

The room wasn't very clean, around four ladybirds on the window sill the bathroom floor in the corner behind the door was dirty and outside of the toilet was dirty on the bowl. Parking was fine, need more bins for doggy waste. The majority of staff were great but you always get one receptionist that doesn't listen and knows best.

Staff are amazing. The breakfast staff stand out as they are willing to bend over backwards to help with anything. Area is lovely and quiet.

The staff were excellent and it was good value foroney.

Lovely clean room, facilities excellent

Plenty of parking, separate hotel entrance. Easy check in , informative. Clean room, bar staff slightly noisy and unprofessional, breakfast good with a mix of cold and hot breakfast.

Staff, clean rooms and food

Booked in for an evening meal. After 1hour and a half of waiting in an empty restaurant we got our food and mine was cold . Sent it back so didn't have anything to eat.

Lovely place, friendly staff and nice rooms

Staff were not to well mannered

Yes

Staff were very friendly and helpful and food was delicious. Room was very comfortable but they are all soon going to get a major upgrade as hotel has just been bought and a large sum of money is going to be spent on the hotel.

Very nice people, very accommodating for my needs. Lovely venue, and grounds. Great food. So very much prefer here than the large international hotels in the area.

Free parking friendly staff nice clean room and nice breakfast. The only issue with room 20 was the bed base was broken and supported with old mattress underneath. The main mattress was worn out and springs were digging into my body couldn't sleep The mattress needs to be thrown in the skip or tip. Health and safety issues and the lift wasn't working. Informed the staff they said sorry the whole hotel needs refurbishment soon. They shouldn't be renting out the rooms in the current condition and charging customers full payment no notice on AA approved hotel that work will be carried out and no apologise to customers. I'm sorry to say will not return back they hotel needs to be closed down immediately for full reburishment work. I was so tired and late for work due to lack of sleep in bedroom 20. Hope reception staff mean that they will get work done mangenent so no more customers complaints start to come in.

Lovely old building. Trees needed pruning to take advantage of late evening sun on the terrace. Otherwise cant fault it.

Would have been great but went downhill during my stay. I had a very pleasant check in, followed by a pleasant dinner, the mattress was obviously old with springs trying to escape in various places. Dinner on Monday was mediocre with very oily overcooked fish and chips and tasteless mushy peas. Breakfast on Tuesday was not to the same standard as Monday, but passable. Dinner on Tuesday was a farce. The least customer friendly lad on the bar just couldn't be bothered. Most of the menu was unavailable, as was any staff to get a drink. Apparently the chef had left. Kitchen and bar were both closed on Wednesday and I didn't even bother on Thursday so I don't know. It is a shame because it is a nice place, but appears to be having some issues.

Saff were very friendly and helpful. The food in the bar was excellent. Breakfast was a great choice and they were happy to mix and match on the menu.