I had a prepaid reservation, they still refused to honor the reservation, saying the ownership changed and Hotels.com should have told me. Hotels.com has been zero help, as they act as if my plans changed, yes only because the hotel would not give me a room. I had another stay planned for 2 days later, and Hotels.com will not give me a refund, as it is past the cancellation window. Yes I want to stay there, but they won't give me a room. so