非常好的酒店，不管是离饭店，还是超市和商店，距离都不大于100米，房间里面的环境也很好，住着非常舒服

nice & helpful staff ，good location, room is clean, nice breakfast

The location of the hotel is very convenient and the hotel is quite good to stay!! Love to stay again in the coming trips.

There were flies in my room , around 7 of them And there are no amenities

房子很大，两个卧室，两个厕所，很暖很干。天天干的流鼻血，哈哈。厨房可以省很多餐费，而且屋子非常干净。楼下酒吧有时候会嗨到半夜。big,warn,clean,two bedroom,two toilet,kitchen save lots money,perfect!

Fabulous place with restaurants nearby

It is a really good hotel but seems not very user friendly. There is no tables or chairs in each room of the svalbard lounge. So, all my stuffs need to be put on the ground. Apart from this, the hotel is really great.

位置很棒，机场大巴有站，能代订很多当地游的行程。不过要在房间看极光千万别住一层，为了隐私一层的玻璃被特殊处理了，看外面模糊

the hotel is just beside the tourist information centre. it's easy to locate and easy for the coach pickup.

Kjipt toalettpapir, burde vært bedre

Yes and yes

Amazing location, cozy lobby area & rooms, fantastic breakfast. Well recommended!

We really enjoyed our stay at the hotel. The breakfast was excellent and the rooms are very nice. The floor heating in the bathroom is a great solution and it's so comfortable when you step out of the shower. It also helps efficiently dry wet clothes. The staff is super nice, we had everything we needed.

We booked a standard room which was in a separate building so we had to walk outside if we wanted to get drinking water or breakfast. Our friend also booked a standard room which was in the main building so it seems like you have to get lucky at check-in. Our room was worn down, the wifi was cutting out because of poor connection and the TV had only one channel. In the hotel none of the staff were friendly nor welcoming but the man with a mustache at the reception was straight on rude several times when I interacted with him. All in all probably there are better places to stay at on this Arctic town.

☺️ Room: spacious and clean. Large polar bear wallpaper was nice. 😐 have water jugs/bottle and water available in room or at least have a water dispenser in the building. We were advised not to drink from the tap. My room was across the main building and I had to keep going back to main building, in minus 23 degrees Celsius where the kitchen is, to get water. Thankfully, I had a 500 water bottle (supermarket closed). The staffs were accommodating but it’s inconvenient having to keep asking them to fill my bottle. Surprised to see this is a 4 star hotel. ☺️ the crew in dining room especially the chefs were very friendly, helpful and nice. 🫢 was there over NY Eve and NY 2026. There was fireworks at midnight and I wished the staffs had told us so I cold stay up. I woke up to the loud noise and only caught part of it. It takes time to wear 5 layers of clothes so I watched part of it from my window. Also wish there is a northern light sounding system. Would be nice if they had offered some food on NY day. Reception informed all restaurants were closed except a nearby hotel was open for dinner. Thankfully I brought cup noodles. Overall, other than the lovely dining and housekeeping staffs that made the accommodation alive and welcoming, there’s nothing wow here. Although majority of residents in Salvard are from other countries, I felt they are ambassadors to visitors. I will try other accommodation in future when I visit this beautiful country again.

Bra

Flott hotell sentralt plassert i Longyearbyen. Stort, flott og rent rom. Hyggelig og veldig hjelpsom betjening. God frokost - og meget god middag i den tilhørende restauranten. Anbefales!

Location was perfect! Staff was very friendly & helpful throughout my stay! Would highly recommend Svalbard Hotell Polferen to any traveler!

Det var lidt irriterende at vandet i bruseren skiftede temperatur hele tiden og ikke ville være varmt særlig længe

Very helpful staff. Pristine room.