Great service from the staff

Our New Year stay at this resort was unfortunately below expectations. Despite some positives, several fundamental aspects of the experience were disappointing: 1. The accommodation feels tired, with dated rooms and bathrooms that would benefit greatly from refurbishment. 2. Room lighting and switches are unintuitive, making simple tasks more frustrating than they should be. Ventilation at night is poor. With the ceiling fan not aligned over the bed, the room felt stuffy unless windows were opened — which then led to mosquito issues. 3. The resort is very built-up, and the fenced-off lakefront prevents wildlife from moving freely around the property, which removes much of the authentic Lake Naivasha feel. 4. Food on the full-board plan was repetitive and uninspired. The New Year’s Eve buffet, in particular, was surprisingly underwhelming. 5. Extra charges for specialty coffees at breakfast felt unnecessary and detracted from the experience. What stood out positively 1. Excellent service from the staff, especially Matilda and Tabitha in the F&B team, and the front office staff, who were consistently courteous and attentive. 2. Well-located property with easy access around Naivasha. 3. Nicely maintained gardens and outdoor spaces. 4. A very well-executed New Year’s Eve fireworks display. 5. A good range of activities for children, making it suitable for families in that regard.

Great team and Elosy is a star!!

Very good property

Bugs in the room on the bed floors bathroom Bug bites could not sleep the whole night

清潔でとても良いホテルでした。 ベッドメイキングの際に殺虫剤を散布してくれるのも良かったです。

The property is an oasis on Lake Naivasha. Love the outdoor showers!! Great area for walking within the property. Great gym!

Easy Parking

Comfortable garden rooms, nice size, separate sitting area and outside balcony. Common living area/full kitchen outside our room so convenient for family who are booked in 2 rooms can share common outside space for entertainment and meals. There were conferences happening while I was there and that was the consistent staff excuse for the extremely slow service. Ordered two drinks and maybe 20-30 minutes later one drink would arrive followed then by another.

Staff very friendly and amenities first class

Great option for corporate events

My stay was excellent.

We really loved our stay at Enashipai! We paid for breakfast, lunch, and dinner and the food was exceptional. The staff was so friendly and helpful. The rooms were large and they also had high pressure showers. The hotel's

The spa was huge and the most unique set up I have seen. The staff were incredibly accommodating. The Maasai museum wasn't open but the other amenities were robust.

Great property, lots to do and its serenity is fabulous

zeer goed ,wij hebben er van genoten. wij gaan er zeker terug