Couldn't swim in water due to crocodiles;restaurant at the property had ridiculously long waits for the menu and the food; pool was nice and also clean;will not be returning

This was our final stop after travelling through Guatemala and Belize with our two teenage boys. We stayed in two rooms in the main building (not the cabins), which were clean and comfortable overall. However, the bathroom setup was unusual—the walls around the toilet didn’t extend to the ceiling, making it feel quite open and lacking privacy. The morning coffee setup also left something to be desired. It felt more like a camping experience, with low-quality coffee and powdered milk, and an additional charge of $2 USD for a second cup. We also found it a bit strange that the chef asked for a tip after providing what was described as a complimentary continental breakfast. More concerning, however, was that the same chef made inappropriate comments to our teenage sons, which made them uncomfortable enough to leave the pool area. That was disappointing and concerning. Overall, the property feels somewhat run-down and could benefit from a refresh. The food was pretty good and the shuttle service was nice, but unfortunately, this visit fell short for us.

It was nice that they were able to accommodate our early arrival. The room was clean but there were several large ants this morning. Since it was windy a lot of items were rattling making it hard to get a good night sleep. It would have been nice to have a couple of complementary bottles of water for the price. The pool was rather cloudy. The restaurant food is mediocre with overpriced US prices.

What an amazing experience. The staff were eager to share of their culture including the food and wildlife. The kids had a great time in the pool, hammocks and naming the iguanas at Sea Side. We went with our family of 4 and highly recommend a visit. Dave and the staff were so welcoming. Thanks again!

Kitchen staff were great.

This is a nice place to stay. It has a few things to work on. They need to have more coffee available or put coffee pots in every room. A dessert menu would be nice and or a place that sells snacks on site. It’s not really close to a store. The staff

This is a very affordable place to stay on a budget. As a pool, which is super important because of the heat that was in great shape and clean. Restaurants staff were awesome. Front office staff was just OK. Ride to the airport was prompt so that was great.

Pool was wonderful, restaurant food was delicious

Never made it to the pool. There were only 4 chairs and they were always taken

The property and room were clean enough. The front desk staff was very nice and helpful. However, the other staff I encountered acted like I was an inconvenience. Restaurant experience was strange. Ordered food and drinks. One plate arrived. Then drinks several minutes later. Then after first plate and drinks were consumed, the last plate arrived. No on-site store for snacks and drinks, which was inconvenient because the hotel is in a gated area several hundred yards down a dirt road from civilization. I was especially irritated because the hotel offered an airport shuttle pickup in the morning, which i booked. When the pickup time came and went there was no shuttle. I had to talk to the security guard at the gate, because the front desk was unmanned. The security guard actually drove us to the airport (thanks to him for going above and beyond). I was stressed because if your shuttle does not show up, you are too isolated to just flag down a taxi. I booked this hotel due to proximity the the BZE airport, but in hindsight I should've somewhere with more services nearby.

The airport shuttle was terrific! Staff were kind and the room was very clean. We wish we’d used the pool as it looked very inviting. Thank you!

Wonderful customer services clean environment and grounds

Amazing atmosphere, gorgeous views, lacking in prompt service and consistency at restaurant. Room was quite cozy and clean.

Shuttle service available for a fee from and to airport. Road leading to Chateau was bumpy. Beautiful grounds by the water. It felt like a little village retreat of its own. Limited menu at the restaurant, but food was good. Must order in advance as it can take long time before you get your food. Staff was friendly. Room was clean as well as other areas of the property. Quiet and peaceful except for 1 night where we heard the neighboring hotel partying until 3am on a Saturday night. 24hr security at the gate was a plus. We inly stayed for 2 nights, we would definitely go here again.

Lean room and facilities, good food...no swimming in lake/ ocean unfirtjnately. Room, poorly thought out. Shower in one corner and toilet in another with sink in middle of room. If other than a couple, example few people or friends, makes it difficult for morning routine.

Gorgeous location! Clean room. Fine for a one night stay to/from airport but wouldn’t want to stay longer. Beds were so-so, and as noted in other reviews food was very pricey (but still easier to eat here…). Service was very slow for dinner but better at breakfast.

We stayed in the house and it was beautiful. The staff was very welcoming and helpful. The property was beautiful.

Staff was very friendly and helpful. We loved the swimming pool.

We only stayed one night. Everything was just ok. I wouldn't chose to stay longer.

We stayed one night at Seaside Chateau. We enjoyed the pool and the view of the water. Our cabin was comfortable, albeit basic. The entire complex has seen better days and was in a state of disrepair. We ate at the restaurant, and although the food was fantastic, it was extremely slow and our family of 4 received our meals 30 minutes apart, so we ate separately. There was no apology or care when we raised concerns. I understand the hotel is for sale, so it made sense to us that the overall vibe was one of indifference. Overall, our stay served it's purpose and it was fine (one night close to the airport), but we would not stay here again.