The first room we were assigned was located directly in the lobby area with the door facing the front desk, which is very noisy. We paid extra to upgrade to a room on the second floor.
In the next morning We found ants on the bathroom floor, and many ants on a white pillow in the upgraded room. When I brought the pillow case which was inside out with ants sealed inside to the front desk. The 1st staff said you should bring it back to your room... later on a 2nd staff came to our room and told us they had only found ants in rooms on the first floor and had never seen ants on the second floor. He asked whether we had brought food into the room, which we absolutely had not. He even suggested—while pointing two fingers at us—that the ants might have been brought in by us from a train or airplane, which felt inappropriate and unprofessional.
In addition, the safe boxes in both rooms did not work.
Overall, the hotel felt more like a 2–3 star property and did not meet the standards expected of a 4-star hotel.
