First of all, I arrived at around 8:00pm, the woman at checkin table was not nice at all. Not patient, not friendly. I don’t know if you have trained your staff to be professional. Second, on the third day of my stay, the room cleaning service came, but I was still in the room so she couldn't clean it. After a while, I told the front desk about it when I went out. Hope to clean my room when we were out. The front desk said they would follow up, but when I came back in the evening, I found that the room was not cleaned. Last, I don’t think the staffs in this hotel treat all the guests equally. I’m not comfortable with it.

Hotel was a great location to restaurants and attractions. Would stay here again.

The hotel had no computers. We had to wait to get into the hotel as the doors were locked. We then had to wait in line to be escorted to our room. We never had a room key. It is the first time in 50 years of traveling this happened. Hyatt Hotels should issue a refund to all the guests. No one was happy. It was bush league at best.

Great stay and short walk to food and dragon con, only thing that went wrong is that I got sick while there.

We loved the location right across the street from the aquarium, other museums and centennial park, there are no other dining options at the hotel and the breakfast buffet was not good also be aware they will try to charge $11.00 per person for the buffet. The rooms are not cleaned daily you have to request it but they do provide towels daily.

It was only minutes from aquarium and world of Coca Cola. Plenty of restaurants to choose from all around. Will stay here again in the future.

The hotel is a little dated. Its in a conjested area of downtown ATL. Hotel staff were amazing/phenomenal. However, the hotel itself needs to be renovated with more of an upscale pool, rooms, dining decor. The description of the reservation stated one room (suite) as if there would be a room and then an external living space as well. However that was not the case. It was just one space with more sq feet, like a studio, not a suite. And once the sofa couch was extended, there basically was no walking space. If Hyatt is going to charge these type of prices due to the location, then they need to ensure the hotel interior/exterior, decor, comfort, room layout, etc aligns with the price. Again though, the hotel staff was frickin phenomenal...they receive 10 stars and thats the only reason the hotel was worth the stay.

직원분들도 친절하고 청소도 깨끗히 해주시고 위치도 좋고 맛집도 많아서 편하게 쉬다갑니다! 다음에 또 애틀란타를 방문한다면 여기서 묵고싶어요!

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Great Service

Pleasant stay, in town overnight with friends for a concert. Good location, walking distance to State Farm Arena. Very clean, friendly staff, quick check-in and valet. Beds comfortable, nice amenities. Would definitely stay here again and recommend to friends and family.

The room was spacious and clean with a great view, the gym is open 24/7 and it's in a convenient place with great food options up and down the front sidewalk, I really enjoyed my stay!

Outside was loud and there was a lot of construction going on, that’s no fault of the hotel and it didn’t bother us. The room was perfectly clean and comfortable and we had a nice stay.

The front desk was very helpful and resolved an issue by a mistake that was made by Orbitz regarding breakfast. They quickly resolved the issue by providing vouchers for my kids. Thank you for your kindness and excellent service! We love your place.

Housing keeping did not speak English which made it difficult to communicate effectively. More English-speaking housing keeping as a recommendation.

No self parking options. Only option is a $60 a night valet parking. Was convent to walk to the aquarium and coke

Great location and cleanliness Also area around is safe and walkable distance to dining options

The property charged an extra $150 of charges, $120 of that for just parking 2 nights. The bathroom needed some attention in our room (toilet roll holder was loose, shower curtain hooks were missing). Also the pool was dirty from construction next door. The towels were piled up after people used them at the pool, and obviously no one took care of them. The hallway smelled mildewy. Overall, would not stay here again, especially for the amount we had to pay...

We lived the fact that it was directly across from the aquarium which was our main reason for being there

Awesome staff. This was my second stay, and we truly enjoyed the experience. Easy walking distance to anywhere downtown.