This isn't our first time here: We've consistently had problems getting our luggage to the front of the hotel – and the staff just shrugs. At these prices and with such poor service, you'd expect at least a bit more friendliness. And you have to pay an extra 25 pounds per day for room cleaning. Awful! Otherwise: good location, good room amenities, spacious rooms. But: Give your staff some training in friendliness!