good location and excellent service

Breakfast could be a bit better

Good place to stay

Lovely hotel in a great location. Friendly staff and a warm welcome.

Place and location were amazing. AC was not working so room was a little uncomfortable.

Ik houd erg van het Ruby hotel concept. Of je nu in Londen bent, Düsseldorf, je krijgt dezelfde hoge kwaliteit service en ruime kamers met styling die mij erg bevalt. Dit hotel heeft styling met thema Circus. Dat komt terug in de lobby en de koffiecorner. Het was weer een fantastische Ruby-ervaring, mede ook dankzij het heel gastvrije personeel, wat er alles aan doet om je verblijf tot een top-ervaring te maken; Marcelo, Su en Chiara. De locatie is ook prima; gezellige straat met veel winkels en horeca, vlakbij station Waterloo. Op een paar minuten loopafstand is een passage onder het station door met fantastische graffity. Al met al had ik een heerlijk verblijf. Van harte aanbevolen.

Hi Lovely hotel but our stay was marred on the first night by a continual flashing bright light in the shower cubicle. As it's in the bedroom it was like trying to sleep in a disco. A member of staff came up at midnight but couldn't sort it out and it was too late to move us. As you can imagine we managed little or no sleep. The wonderful Chiara did everything she could to sort us out with another room in the morning. So a big thank you to her. Regards Sue Tucker

Gut

We had an absolutely wonderful stay at Ruby Lucy. The hotel is modern, spotless, and beautifully maintained. Every member of staff we encountered was warm, friendly, and eager to help, which made our visit feel truly welcoming. Our room was exceptionally comfortable, and the breakfast the next morning was both delicious and varied, offering plenty of options to suit all tastes. The location couldn’t be more convenient, just a short walk from Waterloo East station, making it easy to explore the city. I would gladly stay here again and wholeheartedly recommend Ruby Lucy to anyone looking for a stylish and comfortable place to stay. Thank you to the entire Ruby Hotel team for your outstanding hospitality! 😊

Hotellet har en veldig sentral beliggenhet, med kort vei til busstopp og metro. Det ligger i gangavstand til både London Eye og Big Ben (ca. 14 minutters gange). I nærområdet finnes det flere restauranter og butikker. Lobbyen var ryddig og resepsjonen var bemannet hele døgnet. Det er også mulighet for selvbetjent innsjekk. Personalet var veldig hjelpsomme og vennlige. Hotellet hadde en gratis te og kaffebar tilgjengelig hele døgnet, noe som var veldig praktisk. Rommet levde opp til forventningene. Den var romslig, lyst og pent innredet. Det var rent og ryddig ved ankomst. Sengen var komfortabel, og aircondition fungerte godt. Rommet hadde både TV og høyttalere, som fungerte uten problemer. Frokosten var grei, men kunne hatt et større utvalg av varme retter. Samtidig var det rikelig med pålegg og brød. Hotellet hadde en rolig atmosfære, uten støy fra andre gjester. Det var svært enkelt å sjekke ut, man kunne bare legge nøkkelkortet i resepsjonen og dra. Alt i alt følte jeg at man virkelig får valuta for pengene her. Oppholdet var behagelig, og hotellet leverte på både beliggenhet, service og komfort. Jeg kan absolutt anbefale dette hotellet videre til andre som besøker London.

Beautiful hotel and lovely staff!

We stay at Ruby Lucy ,very confortable,the staff amazing,and very well located

We stayed in a Lovely Room for two nights. It was very clean, a good size and well-equipped. The staff, especially Emily, were friendly and helpful. Would definitely stay again.

Lovely new hotel

Very cool area in town.

Great service, wonderful atmosphere. A pleasurable stay. Will be back again.

The staff were all incredibly kind and welcoming. Always smiling and asking if you needed anything at all. Have them booked again next week for one night prior departing London for the US. I will come Back the next trip to London.

Great location near Waterloo station. Directly outside the hotel there are food vendors with all different cuisines, in addition to many restaurants.

All good, lovely little hotel.

I'd never stayed near Waterloo before. The hotel is well located right near the tube, and is easy walking to the Thames and places like Tate Modern & Borough Market. Hotel staff was warm and lovely -- even got me checked in early so I could dress for a wedding. Room was fresh & efficient. Morning coffee at the bar was great. Neighborhood was interesting & has lots of eating opportunities around it.