Firstly no wifi , otherwise stock standards for motels . Anyway The manager - whoa did he have his full - one person to handle multiply arrivals . I was impressed!! Cheers

Stay was okay, no WIFI which is generally standard therefore TV only had free to air. Cleaning only conducted on most used areas, top of bed head was thick with dust. Kitchenette was good but utensils missing and mismatched. No hairdryer as advertised, and while bathroom was good, bath/shower was outdated and slippery. A few adjustments could really make this a good property for guests.

Quick overnight trip with no problems. Staff bothered to hang around until I arrived even though they would normally be closed. That’s good service!!!

The property was conveniently located however parking was difficult due to the very limited size of the spaces. Parking my medium sized SUV meant little room either side to be able to get in and out and the short length of spaces meant unloading luggage prior to parking. Gardens were overgrown and likely to scratch cars as doors are opened. Check-in was tricky as there is no on-site reception and signage indicating who to call and when etc, was confusing. Also, being co-located with other hotel chains added to the confusion. Finally, the room itself was ok. There was no wifi and that's just not acceptable in today's modern age and the bed was very uncomfortable. I did not enjoy the sleep experience. I felt like I was rolled up in a hammock most of the night and I was the only one in the bed. Overall, a pleasant enough experience, but not one I will be keen to repeat at that particular property.

I’ll the staff were helpful and it was spacious. Clean and comfortable and easy to get in and out of.

If we were meant to wash up, a plug and a tea towel would have been useful! Price was good and bed very comfortable. Shower only average with noisy pipes. Overall would probably stay again.

quiet, good parking and not pricey

The location in Kew was terrific, minutes from tram, bus stop and shops and the facilities within our studio were very good and spacious. Main negative that could easily be fixed is the signage for checking in. Needed to ring reception to find out where/ how to get into properly. No wifi only 4G connection as Kew is ‘in a black spot’

Was really comfortable bed.

Very clean and quiet.

Nice clean accommodation 👍

Check in difficult entrance Firstly difficult to find entrance( poorly marked) and had to phone for reception to open door. Once checked in - all fine

Mould in the bathroom. Saw nobody for check-in or check-out. The entire place was hot and no lists.

Great location Close to main precinct Great parking Pity the rooms are very dated and very dirty / unclean

We would stay again

Good access to shops and close to activities we were undertaking.

Building was older and a bit tired, however the bed was super comfy and the property manager was pleasant

I booked here to stay on the 29th of Nov for my partner, my son and I to stay after attending medical appointments as we live out of town. When we arrived, there was nobody at the reception and the signs posted on the doors were very confusing. The hotel lobby was stifling and stuffy, as was upstairs in the hall. The room didn’t seem bad at first, but upon closer inspection, we realised the couched didn’t fold out and there was nowhere for my son to sleep except with us - and it was dirty. There was rubbish poking out from under the fridge, there was handprints on the bathroom mirror, long hairs stuck to the bathroom wall, bugs on the carpet and toenail clippings beside the bed. We didn’t stay, we went home early, none of us could sleep knowing the room hadn’t been properly cleaned and we weren’t game enough to use the sheets. Utterly sickening.

Stay away! The balance price vs quality and what you get for your money is embarrassing. And not internet connection in almost 2025!

Absolutely disgusting in every aspect You as a company should stop promoting such a filthy place with management that do not care