This is the second time I have stayed at this property. It is in a convenient, safe location although the service continues to be a let down, as it's basically non-existent. They have now introduced check in/out machines, which minimizes even more service. Additionally, I asked the 2 male front-desk staff what station to catch the bullet train to Kyoto from and they had no idea. After 30 mins of them trying to use Google translate and looking on the internet, I told them not to worry, I would find out myself.