We were originally in the pool vila which was terrible. Floorboards broken and unsafe. Shower terrible, steep stairs to bedroom and toilet had a sewage smell. Lights in bedroom didn’t work or either did outside lights. We asked to be moved to a bungalow which was great and would recommend. Staff are amazing and can not do enough to help after we asked to be moved rooms. Limited options for food allergies available even after asking prior to booking holiday. Chef/cook did not seem interested to assist with this. Island resort is for sale and hopefully new owners put some money into fixing it up as it badly needs it. Would still recommend a visit as very relaxing and great snorkeling

Great location for snorkeling and diving! There are very nice diving site only accessible from the hideaway island. However, it doesn’t have much service. No breakfast provided. Lunch and dinner menu is very basic and room and facilities are a bit old. Not a fancy resort to stay but if worth to visit for a diving trip.

Last stay was nice breakfast provided now you pay for that. It was nice to have freash fruit etc

It saddens me to have to say the "resort" is so run down and neglected its a shame. We stayed in 4 different units during our stay (we had a large group) The units varied from broken toilets and showers, termites and ant infestations, super thin mattresses with springs in your back etc. The reef is trashed and destroyed. It will be completely dead with in the year since absolutely no care is taken to preserve anything. People stand directly on the reef to take pictures, huge chunks can be seen broken off everywhere and most of it is brown. The restaurant serves 10-12 options most of which they were out of the our entire 6 night stay. No eggs, chicken, salads, fruit, potatoes etc. The staff were all very nice and trying to make the best out of a situation where the owners are not present and very obviously only trying to squeeze what money they can out of this place. Its very sad as it could be so beautiful and exclusive. We visited Island Magic down the road and it was what this place could be if they cared. Good food, well taken care of and a reef that is thriving. I suggest you try there if you are looking for comfort.

Very easy to water taxi back and forth to the main land (which might even be walkable at low tide). Room was clean and staff were all very hospitable.

Wunderschöner Ort. Klasse Strand. Super zum Schnorcheln

The location is great and the snorkelling is excellent. The staff are fantastic. The resort needs some tender loving care. The gardens are well tendered, but the rest of the infrastructure needs work. Food is a bit hit and miss but there is a Beach Bar nearby thank goodness.

Property is quite run down. Had a beachfront bungalow but the stairs leading down to the beach were so overgrown with weeds they couldn't be used. It would have taken an hour to give it a tidy up and make it usable, but they just hadn't done it. The decking of the cabin was rotten and dangerous. I stepped through the decking a couple of times and left (more) holes in it. The water coming out of the cold tap was black and there was no hot water on the first 2 nights. Hot water was adequate on 3rd night and cold water was clear on 3rd night. Staff were lovely and very helpful. Food from the restaurant was good.

The location is superb, the staff are very friendly and helpful and everything needed is provided. My only minor criticism is that bunk beds are not suitable twin share for seniors.

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The storms and cyclones have taken a toll on the property and it is slowly returning to normal in Vanuatu time

The staff at Hideaway are just lovely- so friendly and helpful and so tolerant . We stayed in the spacious family bungalows. The glass bottom boat and snorkel tour are great for familiarising your family with life on the reef and then you can explore on your own later. Only suggestion to make would be to give all visitors including day visitors even a 5 minute talk about the Marine Sanctuary and how fragile life is on the reef. Watching unmanaged kids as well as adults crush and kill coral was a bit up setting who didn’t understand the damage the were causing. Maybe mark off an area for beginners so they don’t cause further harm following cyclone with poor finning techniques on the coral. We hope to return one day- this place and beautiful staff were perfect for us and our budget

The snorkelling is great and staying at the property allows you to have the reef to yourself for a couple of hours in the morning. The beach bungalow we stayed in has a great view and balcony but is old, no tv, internet available at the office but not the room and they give the first couple of days free then charge after that to use internet. One restaurant on the island, food can take a while so get orders in early and brekky costs a bit so recommend bringing some wheet bix and milk (adds up with the kids), but liked the place and the local people are lovely. There's a little shop off the island near the village which has waters, soft drink biscuits etc for better prices.

A lovely property that is trying to survive after cyclones and lockdowns. The staff are all so friendly and helpful. The property is clean. The food is generous and fabulous. The Snorkeling is wonderful, better than a lot of Islands. Hopefully maintenance and upgrades can be in their future plans.

The local staff were excellent. They tried their best. The property is in a state of disrepair. Price is very expensive for what you get.

Close to the airport and Port Vila .Also very close to wonderful dive sites

I really love this island, the staffs in this hotel are really professional and devote their best effort to make sure you enjoy your stay. Due to weather conditions, my original schedule was completely disrupted, and my flight was canceled in the last mins. I called this hotel to ask them whether I can change my reschedule stay. They said its ok, and tell me that I should come to the hotel ASAP because the storm is coming, and it was dangerous to travel in poor weather conditions in Port Vila. Once I arrived, they help me to move my luggage in the heavy rain. I in fact stayed in this resort for 6 nights. The staff provided their best service to me. In addition, they help me to deal with the worst service airline in the world, Vanuatu Air. To be honest, the resort has been closed for 3 years, and during my stay, I saw the staff and the hotel owner still working on making this resort back to its best after the pandemic. In addition, the view and environment are so nice under good weather beyond words can explain. During night time, walking on the beach and seeing the milky galaxy, walking around the garden, etc. anyway, stay in this hotel for few days is nice experience and I will like to comeback.

This is a gorgeous island. Accommodation is basic but very comfortable. Be aware there is no air conditioning when booking. It was clear that the resort has been severely impacted by Covid/cyclones but they are working very hard to rebuild. They only re-opened in December 2022. A very enjoyable place to stay. I would definitely recommend and would stay again. Do yourself a favour and stay here. The snorkelling directly out the front of the restaurant is some of the best we saw on our travels around Efate. Plus the underwater post office is a plus!

Peaceful and relaxing sanctuary...apart from when passengers from cruise ships in Port Vila visit - but resident guest areas (including small but lovely pool) off limits to them! Restaurant offerings limited but tasty and plentiful - fish coconut curry a standout! More could and should be done to protect the house reef from damage - signage at the (superfluous) shoreside steps is ineffective. There is opportunity for (brief) education of guests about coral reefs and the importance of their protection (globally, as well as locally) which would at least make a plea of ignorance implausible. Bungalow (9) accommodation very comfortable with beautiful sea view, reached by pleasant garden pathway stroll. Repair of (corrugated metal) roofing required where free edges corroding badly, otherwise more extensive (& expensive) roof repairs await. Resort staff are this place's singular asset - outstanding! Only one significant complaint - as we booked HIR specifically on account of their scuba dive centre, it was disappointing to learn on arrival that it had not yet reopened after Covid shutdown - a fact which should have been available on their website, or made clear in response to our (unanswered) enquiries about booking diving. All was not lost, however, as we did manage to organise one day of diving with Jerry's Dive Services - seems he's something of a scuba legend in Vanuatu, and certainly we can recommend him unreservedly!

Great breakfast only underwater post office snorkelling right out front Terrific fire show at beach bar