Lamu Sunsail Hotel

探索 Lamu Sunsail Hotel
4.0
很差
來自 3 則評論
清潔度

4.0

房間舒適度

5.0

服務與設施

5.4

旅行者評論 Lamu Sunsail Hotel

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David
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
2.0
/10
81 幾週前評論

Expedia Group verified review

I reserved and paid back in October. When we arrived on Jan 11 -- we were told that our reservation was cancelled. In fact they were hosting a wedding - and cancelled our reservation without any warning. They proposed a disgusting replacement hotel (one-star backpacker hotel) which was 30€ per night rather than the 90€ per night we paid. We wasted 2 hours of limited time in beautiful Lamu. They refused to reimburse us and refused to send an email confirming that they cancelled a paid reservation (I went to see them 2 times). AVOID THIS HOTEL AT ALL COSTS - THEY HAVE ZERO RESPECT FOR THEIR CUSTOMERS. If you book with them (Expedia should remove them from their list) - you risk losing your reservation and being in a position last minute to find an alternative. Luckily we found a beautiful AirBNB (Andavelo) very last minute who were incredible!
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Tristan
icon-
6.0
/10
255 幾週前評論

Hotels.com verified review

Wildly overpriced tourist trap, charging DOUBLE what newer places with pools charge on the same street. stay at Petley’s instead— and book on arrival, not in advance.
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