This property was truly a disappointment to me. They rate themselves as a five star but I believe that are not any where close to that. The only real positive to this property is the view of the lake. The quality of the food on the restaurant was extremely bad. It was a Buffett and The food was also cold. Staff do not speak English so it’s a great challenge to communicate. Restaurant orders take almost 30 to 45 minutes to get a soda and a slice of cake. The restaurant staff never come to you. You would have to go to them and no smiles and very unfriendly. I asked for an iron and they said that they do not provide one instead they will do your intoning and it cost 16$ for a pair of jeans and 3 Tshirts. The toiletries in the bathroom is shocking. Even a little bar of soap is so cheap that it is as hard a a rock and produces no lather at all. This was a true disappointment to having a pleasant stay.

This must have been a great hotel when it was new, decades ago. The staff are great. The rooms are tired, but clean. The overall atmosphere is good, and the pool area is nice. The breakfast was very mediocre (stale pastries, coagulated milk for coffee), but lunch was fine. The outdoor area in the restaurant was dirty and there were a lot of flies pestering clients. It’s a good location close to the airport.

Horrible

Amazingly friendly staff, and really pictoresque resort, but the rooms are a bit outdated and the food wasn't the best.

good for business expect exchange rate at the hotel is not good

Toujours avec plaisir

Miserable wifi, the smell was horrible

An amazing job done to keep the hotel viable facing dire flooding conditions!

Excellent service! Everyone was so kind. It’s right on the beach (which is private). Superb facility, would visit again!

A very nice and secure place at the lake clos to Bujanbura. Will defently stay there again :).

Stayed there one night, it is a beautiful place with a beach front of Lake Taganyka. Service was good and liked my stay there.

Nothing worked here at this seriously delapidared hotel - shower leaked and flooded the entire bathroom, phone didn’t work, room was full of mosquitoes, walls looked dirty

Staff didn't follow instruction on breakfast. The rest was awesome. Waves sounds at night amazing.

Not a bad value for money but hardly a good hotel.

Liked the location on the lake. Had problems with hot water and Wi-Fi

Awesome staff. Clearly work hard to make sure guests are happy. Maintenance is important - staff always working to improve things. Breakfast is great, as well as everything we ordered from the menu.

The hotel facilities are good and easy to park. The food and the accommodation were perfect. I did like the location and the breakfast.

The hotel is ok.

Staff are all wonderful. From the team at the reception to the cleaner who cleaned my room, the guides who kept showing me the right path to the driver. Room was perfect. Its the breakfast that was just good and maybe not so excellent.

We felt safe and enjoyed our stay