Great location. Nice staff. Spacious room with new interior and furniture with good taste. 10/10

Tasteful decor and furnitures

1, I stay 5 nights in this hotel. I have changed two rooms during this stay, one time it's upstairs the restaurant, the other time it's facing the other side of street ( which most of the rooms are facing the two streets) and both are loud at night, not only the weekends. Expect it to be quiet after 2am. If you sleep late it will not affect you. Also, if you wake up late in the morning, remember to put a "do not disturb" sign, because the cleaning lady comes to knock on your door at 9am. 2, I work in hospitality, so I am very sensitive to details and experience. For the training I have, we don't give "No" as an answer, instead we always provide a solution. However, I feel here as a guest I have a slap on my face. I use laundry service in hotels all the time, and no hotel get wrong on the numbers except here. First day I fill in the form and sign the paper, the second day they forgot to put the paper and I asked the cleaning lady to bring, but I cannot communicate with her because she only speaks Spanish. They came back without a paper, and they combined my second laundry with the first laundry for the single second day bill and double charge me. I clearly told the hotel it's wrong, but they insisted they are right. We spent over 5000 euro in this hotel, I will not want to / have the need to cheat the hotel for less than 50 euro, but the attitude they treat with my complaints is "Sorry I am right you are wrong" without self-examination. You lose me as a customer for life.

Hotel was well situated. Location convenient. Staff very matter of fact. Not particularly warm nor friendly. Room was decent but pricing VERY hugh for what it was.

No blind curtains. The room was always bright because of the street lights at night.

Room and bathroom very clean, staff very helpful and food excellent

Amazing comfortable hotel. Great location. Very quiet and peaceful. Rooms are huge for a hotel in Europe with big windows. We would have stayed there for a month.. Thanks to the young local woman working at the desk on afternoon/evening. She was very helpful with restaurant reservations.

Great location.

Me gustó mucho la habitación , limpia y espaciosa Muy céntrico y excelente restaurante Muy buen desayuno

Breakfast was great, did not have a view. The hotel is in a perfect location, staff was super friendly and helpful- room was great. Would stay there again 100% and recommend it as well.

We loved staying at Hotel Arbaso right in the right of San Sebastián. Great hotel in a great location.

Muy buen servicio del staff. Excelente ubicación. Habitacion confortable. Pienso que deben mejorar la disponibilidad de amenidades en el baño: gorra de baño, kit dental, etc.

Very upscale hotel in the heart of San Sebastián. Walking distance to every tourist spot: 5 minutes from La Concha Beach, 10 minutes to Old Town, 15 minutes to San Telmo Museum. You absolutely do not need a car/uber to reach anywhere. Stayed in the junior suite, nice and modern amenities. Best bathroom ever!!! Amazing shower. Everything in the room is top notch quality. Amazing and extremely friendly staff. There is no pool but it has a jacuzzi and steam room. The lack of pool is made up by the close access to the beach. Breakfast is good and there is an in-house restaurant. Surrounded by upscale shops and boutiques so shoppers will be delighted! Rooms are immaculate and housekeeping is impeccable

The location is excellent and we enjoyed our stay at Arbaso. The staff is highly professional and service oriented, and their restaurant is amazing. Definitely recommend it.

Perfectly located to walk all of San Sebastian.

10/10 recommend! We truly enjoyed our time at Hotel Arbaso and we would stay here again! It’s a beautiful hotel and the location is ideal. From the moment we got there to the time we left, the staff was friendly, kind, and helpful. We had a problem with our flight and late one night we needed to use a local phone. Alicia at the front desk was patient and understanding. She tried her best to help us and that was much appreciated. Thank you to the whole staff who truly made our stay comfortable.

Amazing room and incredibly kind staff. Beautiful view of the courtyard cathedral. Few min walk from both the beach and old town. On site food was also excellent. Highly recommend staying at the Arbaso.

Fantástico hotel, tudo excelente, desde localização, quarto modernismo, tudo o que se possa querer. Um único ponto de melhoria: o quarto merece um black out

Excellent hotel close to all amenities. Super helpful staff. The quality of furniture, bedding, towels and cleanliness was outstanding. Attention to detail was appreciated with willingness of staff always available, they took time to help and this made a huge difference to our experience. Highly recommend this hotel as a super place to stay.

Very nice property. Great location. Front desk was very helpful.