飯店地理位置無疑是其最大的優勢之一，坐落於倫敦市中心，交通便利，可輕鬆前往各大景點和交通樞紐。然而，我的糟糕體驗卻完全掩蓋了這一點。 入住期間，我疑似被臭蟲叮咬。雖然客服團隊後來透過WhatsApp向我道歉，我對此表示感謝，但負責處理我狀況的經理卻毫無誠意。他從未當面道歉，沒有表現出任何真誠的同情，也沒有提供任何實質的補償。飯店唯一採取的措施是對我行李進行蒸汽消毒，並將我換到了一間較小的房間。 我在被蟲害侵擾的房間住了兩天，卻只收到了一晚的房費退款（192英鎊）。由於應用程式的稅費和內部政策的扣除，我最終收到的退款比承諾的少了約100萬印尼盾。儘管我離開時身上有多處瘙癢難耐的叮咬痕跡，讓我感覺像是感染了傳染病，但酒店並未提供任何醫療費用方面的援助。 對於如此嚴重的問題，我期待的是專業、責任感以及對客人福祉的真誠關懷。然而，我卻感到被敷衍和失望。優越的地理位置並不能彌補管理不善或對重大健康衛生問題應對不力。

Good location, comfortable and clean room. Good security. But they need to get a proper hanger.

Senang menginap di sini, ke mana-mana dekat dan bisa self check in, staff hotel juga siap membantu.

Take Picadilly Line From Heathrow 3 pounds , stop at picadilly circus, no need for transit no need for taxi .. location is great for deluxe room no window , if you claustorphobic pay for suite room

The employee said that I was late from the room even though it was only 11am. She chased me down and said that if I was late I would have to pay an additional 50 pound charge even though I said I was packing my bags. I just need 10 minutes. She wanted me to pay an extra 50 pounds and threatened me if I didn't leave the room now she would call the security guard to come and evict me. I feel very bad about this kind of service. It is not appropriate to dismiss in such a condescending manner.

Drink water & hair dryer should pay. Hold bag in concierge should pay. Room type is not according to the booking order

Tempat sangat strategis karena di daerah Piccadilly Circus. Hotel bersih, Hanya saja di dalam kamar tidak ada meja. Sehingga saya harus menaru barang-barang seperti tas tangan dan jam tangan, handphone di lantai? Dan 1 hal lagi, Karena saya kepagian dateng, belum waktunya check in mau titip tas kena £ 10.