Room was clean, staff were nice and patient, bar was accessible and the meal was good.

Only decent city centre hotel

The hotel is modern, the room is properly laid out and spacious, beds are comfy, bathroom/shower area is awesome, love the towel warmer. The location is accessible and near to bus and train station, During night time, the areas around the hotel is well lit. and most importantly, Staffs are friendly and helpful.

Upgraded to a suite as the AC wasn’t working in my room. Manager was very good 😊

It’s always a good experience staying here it was our second time and we were not disappointed. Lovely clean rooms and facilities. The staff is world class, they make your stay pleasurable 5 stars.

The room was beautifully clean. No horrible black mould in the shower. The bed was slightly too soft for me but im sure other people would appreciate it. I ate in the restaurant and enjoyed my meal. It was lovely sitting outside on the roof terrace. All the staff, I encountered were polite, and very helpful. Its a pity the hotel doesn't have a carpark but Friars walk is only a short distance away. Newport itself is rather run down and unfortunately has a lot of empty shop premises but it is extremely convenient for visiting Cardiff. I would be very happy to stay there again.

Always stay here

Entering the hotel was very difficult, especially with luggage. One can not get close to the hotel with car, so the guests have to carry their luggage a good distance. The room was very small, inadequately equipped and had practically no cupboards or storage space. The beds were comfortable.

Lovely hotel I love staying there. Its spot on.

Staff were extremely helpful. Breakfast was excellent . Good service and good selection. Would definitely stay again. Thank you

Room was clean with a nice view of the city. The bar was lovely in the sun, 2 4 1 on some drinks and cocktails made it better value but expensive at full price.

Excellent quiet clean and super comfortable hotel. Everything was perfect and the staff were accommodating, kind and thoughtful. They helped with a couple of requests I had and ensured I had a great stay. Superb value hotel.

Clean room. Good green options. But very lumpy pillows- please replace them!

Great hotel, friendly and helpful staff, great location, good breakfast, great price. If you’re need a hotel in Newport, don’t think you could do much better than this

Quiet. Great views good condition rooms

Good level of cleanliness

good comfortable hotel in middle of Newport near pubs and restaurant

Great breakfast and lovely hotel and we upgraded to the junior suite, which was lovely and on the top floor so great views of Newport

Great location close to parking, railway station and central Newport amenities. Room was comfortable with great views from 14th floor! Breakfast was good, with hot & cold buffet plus additional items, like omelettes, available to order.

Staff was exceptional. Room clean & comfortable.