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Great stay, would stay here again for my next travel

Excellent room and bathroom, modern and well designed. The staff were very helpful and friendly, and the buffet breakfast was of a high standard, plenty of choice. Club rooms have access to the lounge in the evenings, where they offer canapees, snacks and drinks. The location is very convenient, only a 15 minute walk into the centre, and close to several restaurants, boutique beer bars and a local store to buy water. Highly recommended.

Personale gentile. Camera pulita. Colazione ottima.

Perfect location for central Sofia, a very good hotel overall

Maravilhoso, extremamente confortável e bem localizado! Limpo e muito bem conservado e organizado.

Good, clean hotel with helpful and efficient staff. Good location.

Beautiful hotel with impeccable service. The staff are very attentive. The spa and breakfast are excellent.

Overall the staff were lovely, great selection of amenities available onsite and overall location is amazing. All that being said the ambient noise was just too much to accept for a premium offering of a Hyatt property. We were allocated a room on the first floor above what I can only imagine is a nightclub that was pumping music until just past midnight on a Sunday night. On top of that the street was quite loud too so the windows didn’t do a great job of insulating us from the outside. If you can live with that it’s a good spot but the noise ruined it for us.

Aún no me han reembolsado el depósito, a mis acompañantes les cobraron solo una noche ellas, tenían problemas con el idioma y me estuvieron cobrando días después las noches, ha sido muy molesto

We loved staying at the hotel, the room was large, clean and quiet, the beds were less comfortable, the breakfast was good, but the selection of cheeses and cakes needs to be improved, natural juice is missing, the spa is pleasant and relaxing, the massages are good, the entire staff is professional and friendly, we will definitely be back

The hotel was beautiful the rooms were spacious and very clean. Hotel staff was very professional and friendly.

Great location, friendly and helpful staff, beautiful rooms! Thank you.

Ein tolles Zimmer zum Innenhof mit Balkon.

While the room was clean, housekeeping had to be requested on both days as it was not serviced by 17:00. The spa facilities were disappointing; the pool was unheated, and several water jets were broken. Furthermore, my treatment was cut short by 15 minutes, and upon reporting this at reception, I was merely told 'thank you for your feedback' with no attempt to address the issue. Compared to other hotels in this price range, this venue is lacking in both location and facilities. Ok experience but is nor worth the price.

Amazing hotel!! Great facilities, lovely breakfast, great location and club lounge access a great addition. 5 stars!

The breakfast was great!

Clean room. Easy parking. Friendly stuff.

It was an amazing experience. I love the hotel and the people. Great food options as well.

Staff need a lot of improvement. No costumer focus at all. Especially people working in the restaurant.