The customer service officers are nice n helpful.

No elevator

服務好，從入住時就有迎賓茶、點心、宵夜，還有個人浴池可泡，到退房前都不用離開飯店。可惜的是晚餐比預期的差一點，蟹腳限每人一隻，wifi也不太穩定，有人可以連上，有人不行。

是一間讓人想再次造訪的住宿

This is a wonderful Ryokan. The staff are lovely and the facilities are great. This is a relaxing small Ryokan with great food and we found it to be the highlight of our trip so far, wishing we stayed two nights instead of just one. The dinner was absolutely delicious and though it was a lot of food we loved every course. The private Onsenji were clean and had great soaps and shampoos. This place is a luxurious and relaxing spot that would be a great option for anyone visiting Kinosaki Onsen.

I enjoyed all of the hotel amenities, and overall proximity to things.

We were greeted with freshly made hot tea and cakes, and an incredibly informative introduction to the hotel, amenities, and local area. They also provided wine in the lobby and an open bar with multiple drinks and small snacks until midnight and 0200 respectively which was almost unbelievable until we saw it ourselves.

夕食の全体量がわからないで「蒸し物」を選んだら　刺身の量が多くご飯をキャンセルした。 蒸し物と料理にカニがダブっていた。 メニューを工夫した方が良い

The best hotel that I ever been stay. Comfortable, Clean, nice staffs, great food.

Muy bien ubicado, muy buen servicio.

Cute property with wonderful staff. I can't say enough about the hospitality that we enjoyed here. The staff is incredibly thoughtful and helpful. The property has fun decorations and a great view from the eating area on second floor. The food is plentiful! I have a very bad reaction to chemical MSG which is a flavor enhancer used in many Japanese foods. The staff was very helpful in helping me avoid this. Previous to arriving, based on the communication over email I was not sure if I would be able to eat at the hotel, but once we were there it was very clear how they were able to help with my dietary restriction and the food was great. I also forgot a pair of shoes in the lobby and they had it sent to Tokyo. Really great service.

Amazing staff, food, location and accommodation. The private onsun is very clean and comfortable. Cho Cho, Nang, and Rosie were exceptional hosts

We had an amazing two nights here. I highly recommend it! What a great experience with top notch staff and beautiful facility.

Hotel staff was very attentive. Room was clean and well maintained. Food offerings were plenty. We were most impressed with the dinner service provided by the young lady staff. Service was personable and adequate. Our room was facing the back and there was construction going on next to the property so there was some noise during the stay. We stayed two nights.

Wonderful first time experience in Kinosakionsen! This hotel is in the perfect location. It's a very short walk from the train station and all of the 7 public onsens. Also a short walk to the Kinosaki Ropeway. There are 2 private onsens in the hotel where couples/families can soak together. Every floor has a light to indicate if available. Service is impeccable and easy to communicate in English with the staff. Food is plentiful! Breakfast and Dinner were included as well as an afternoon tea service. All you care to eat! Fair warning, don't go crazy at the steam bar! Save some stomach for the rice dish. Truly delicious!

朝食にお茶が欲しかった

ホスピタリティ、お料理、お部屋、全てにおいて素晴らしいお宿でした。また城崎に行く時は次回も必ず宿泊したいです

Everything was great

This place is absolutely amazing! The property is visually stunning, I could just sit in the lounge all day! The staff are friendly, great at their jobs, and total professionals. They knock it out of the park with their food, drink, and tea selection. The private onsen is super nice and a relaxing break from the busy public baths. This is one of my favorite stays ever! Would highly recommend to anyone visiting the area.

Great location and beautifully decorated inside. Rooms were spacious and everything was spotless. The staff were wonderful and super friendly and attentive.