Very nice experience, the room is clean !

临街临铁轨很吵

Just 1 minute walk from Tower Hill underground. Convenience and spacious.

The housekeeping service was extremely poor throughout our stay. 1. The hotel bed is too soft; we're not used to sleeping on such a soft mattress. 2. Inconsistent Supplies: Housekeeping repeatedly failed to replenish basic items such as towels and tissues. We had to contact the front desk daily to request these essentials. 3. Poor Cleaning Standards: - Our rooms were often left with hair and debris on the floor. - Surfaces (including tables) were visibly dirty, with stains remaining uncleaned. - Clean glasses were not returned to their designated place after washing, requiring additional requests. 4. Serious Security Breaches: - One day at the afternoon , a staff member entered our room without knocking while I was packing. She merely asked "Service?" and left when I declined. This unauthorized entry made us feel unsafe.

地點方便, 設施有點殘舊. 服務員非常好

Very close to underground, very nice room, helpful staff. Also, very close to tower bridge! Nice place!

Perfect for the service and room upgrade because of VIP access availability. The staff suggested us to enjoy a discount prices with breakfast that was totally worth. Everything awesome but maybe the shower//water temperature could be better. Will stay again next time.

登記入住時用咗4鐘個時間，其間不停要到櫃檯詢問情況，完全浪費我們的時間。

交通方便，鄰近地鐵站tube，餐飲地帶豐富

房間尚算不錯但清潔一般，雙人床一邊床褥凹陷！另外梳化床也不舒適！早餐也一般偏咸！不值這個價錢！唯一優點是近地鐵站

滿意

方便舒適酒店，1分鐘可以去到地鐵站 tower hill,夜晚可盡快到酒店唔需要擔心。酒店早餐都豐富嘅，房間亦都乾淨舒適，有位Mr Alex B 絕對好幫忙，不論係約餐廳食飯，或者對我哋出入都非常之有笑容有禮貌。

Close to Tower Hill station and convenient for access to various parts of london

Really lovely staff on reception. Lynda upgraded us to an amazing suite as was my birthday treat. It was fabulous . Great location and lots nice places to eat nearby. Bed a little hard but reception said can ask for a mattrsss topper when you book it. Thoroughly recommend.

Great rooms, convenient for tower bridge underground

I had a wonderful stay at Tower Suites by Blue Orchid. The location is perfect, with stunning views of Tower Bridge and easy access to everything. The suite was spacious, modern, and spotless, and the staff were incredibly friendly and attentive. A truly comfortable and luxurious experience — I would definitely stay again!

Room wasn't the best , the bed was supposed to be a king size was two singles pushed together

Très bel hôtel qui offre de belles prestations, La propreté de la chambre, rien à dire, Le petit déjeuner/restaurant parfait, Par contre dommage pour la vue de la, au vu du prix, on aurait préféré une vue sur le Tower Bridge et non sur un bâtiment quelconque..

The room was spotless.

Pour un établissement affichant 5 étoiles, on s’attend naturellement à un niveau d’excellence irréprochable. Le personnel est certes courtois et professionnel, mais ayant déjà séjourné dans plusieurs hôtels 5 étoiles, je dois reconnaître que celui-ci manque de splendeur et d’attention aux détails qui font la différence. Le ménage n’est pas toujours impeccable, et il a fallu demander à plusieurs reprises des bouteilles d’eau qui avaient été oubliées. Ce sont des détails, certes, mais dans un 5 étoiles, ces détails ne devraient pas exister. Le petit déjeuner manque de dynamisme et de qualité. À plusieurs reprises, le thé servi était froid. Bien sûr, le problème a été corrigé après réclamation, mais dans cette catégorie d’hôtel, on s’attend à ce que tout soit parfaitement maîtrisé dès le premier service. Les chambres sont spacieuses et confortables : c’est un point positif indéniable. Cependant, l’expérience globale mériterait un sérieux upgrading afin d’être en adéquation avec le prix pratiqué et le standard annoncé. Relativement déçu.