Murat
與親友同行 家庭
8.0
/10
13 幾週前評論
Hotels.com verified review
Polite staff and well-maintained property, but room deficiencies do not match chain hotel standards"Overall, the hotel was clean and well-maintained. The staff were extremely polite, helpful, and professional, and the breakfast was just as it should be—adequate and tasty. However, the basic in-room standards expected from a chain hotel concept were unfortunately not met.There was no toothbrush, toothpaste, or any other personal hygiene kits in the room; only a shower cap was provided. There wasn't even any soap next to the sink, and the dispenser button on the shampoo bottle was broken. The two complimentary small bottles of water placed in the room on the first day were not replenished during the following days. Additionally, the pillows were extremely bulky and hard, which did not provide a comfortable sleep experience.I believe these in-room deficiencies, which contrast with the quality of the staff and the general cleanliness of the property, do not suit the image of a chain hotel. I hope the management will address these details as soon as possible."
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