There were some issues with the room, i did text the number to let them know that night. There was no response, i did need to leave as we were running late so i did not get to mention that i never heard from them until the second night. They told me they would call the room after they get it sorted or to just update me and they didn't call, my husband went down to get a bag and to double check.
However when we spoke to Olivia in the morning she was amazing in every sense of the word. She was so apologetic about the situation and explained what she would be doing to make it right. It is thanks to her that i will stay at home2 again.