I’ve stayed at many hotels, but this Hilton resort is by far the worst place I’ve ever stayed. The front desk staff were beyond rude, dismissive, and had absolutely no sense of customer service. We arrived at 3:30 PM and our room wasn’t even ready, so we had to leave our bags and go elsewhere while they scrambled to prepare it. To make matters worse, when we asked for a late checkout, they flat-out refused. Their policy is check-in at 4:00 PM and checkout at 10:00 AM — which is outrageous and makes no sense. I’ve never seen a hotel push guests out so early. This place ruined the Hilton name for me. I would never come back here, and I strongly warn others to stay far away from this resort.