INNSiDE by Melia Kuala Lumpur

探索 INNSiDE by Melia Kuala Lumpur
9.0
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來自 46 則評論
由旅行者提供於
清潔度

9.1

房間舒適度

8.9

餐點

8.3

地點

9.1

服務與設施

8.9

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旅行者評論 INNSiDE by Melia Kuala Lumpur

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顧客評論
A***n
icon-origin-TRAVELOKA
9.7
/10
1 幾週前評論
商務旅行期間單人入住推薦飯店
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A***n
icon-origin-TRAVELOKA
9.7
/10
1 幾週前評論
很高興預訂了這家酒店,它非常漂亮,氣味宜人,而且毗鄰Ekocheras購物中心,用餐很方便。
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GUEST
icon-業務
業務
icon-origin-TRAVELOKA
6.6
/10
2 幾週前評論
住了6晚。優點:- 床很舒服,入住時很乾淨。 - 每天提供兩瓶免費水。 - 入住辦理很方便。 - 飯店旁邊就是購物中心,方便我找地方吃飯。 - 靠近Taman Mutiara地鐵站。缺點:- 淋浴間設計很差。每次洗澡,水都會從淋浴門濺出來,並弄濕地板和浴墊。我擔心半夜去上廁所會滑倒。 - 客房服務不太周到。有時他們不洗我的杯子,也不收走地板上濕漉漉的浴墊和毛巾。最後一天,他們甚至沒有幫我換新的毛巾。 - 早餐還可以,每天的菜單都不一樣。但早餐也存在和客房服務一樣的問題,工作人員不太細心。有些食物經常空著很久。這種情況不是一天,而是我入住的整整6天都是這樣!工作人員應該每隔5分鐘就巡視一下,而不是只顧著在吧台後面打電話或聊天。人其實不多。即使有「主管」在場,這種情況仍然發生。我猜他們是照上面的指示做的。 ——菜單上沒有無麩質食品。所以如果你是乳糜瀉患者,最好不要預訂含早餐的房間。 ——我最後一晚被隔壁新來的客人吵得睡不著覺,他們放的音樂聲很大,還在走廊抽煙。我向前台反映了這個問題,但他們沒有後續處理。我對一家四星級酒店的期望更高。我之前住過一家三星級飯店,他們的服務都比這家好。
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GUEST
icon-origin-TRAVELOKA
10.0
/10
7 幾週前評論
飯店員工非常友善、熱情、樂於助人。
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Ady T. s.
icon-origin-TRAVELOKA
8.4
/10
19 幾週前評論
儘管我下午四點就到了,但辦理入住手續的過程卻花了太長時間。
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F***h
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
9.1
/10
31 幾週前評論
Affordable stay at a 4-star city hotel with breakfast. Great location connected to MRT and linked with a mall.
1 個人覺得它很有幫助
Accommodation's Reply
29 Oct 2025
親愛的賓客,感謝您分享您的寶貴意見!我們很高興得知您喜歡我們酒店優越的地理位置(毗鄰地鐵站和購物中心)以及我們提供的美味早餐。我們很高興您覺得這次住宿價格合理且舒適,並衷心感謝您的推薦。期待您的再次光臨!此致,吉隆坡蕉賴美利亞INNSiDE飯店團隊
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e***w
icon-閒暇
閒暇
icon-origin-TRAVELOKA
8.2
/10
31 幾週前評論
Overall room was good. The toilet however was another story. The bidet was leaking & had to remove the top to be able to use it properly. The shower area the gap between allows for the water to be flowed into the outer area thus the whole outer area will be wet & the floor towel has to be placed between the gap of outer door so that water doesn't flow into the room. i believe this should be looked into by the hotel maintenance with upmost urgency. There should also be a shelf provided to place guest own toiletries. Apart from that, it was a pleasant short stay.
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Accommodation's Reply
29 Oct 2025
尊敬的賓客,感謝您抽出寶貴時間與我們分享您的入住體驗。我們很高興得知您這次短暫入住大致上是愉快的。我們非常感謝您就浴室的狀況和佈局提出的詳細意見。對於由此給您帶來的不便,我們深表歉意——請放心,我們已將您的回饋轉達給我們的維修和客房服務團隊,他們將立即著手改進。我們期待下次有機會再次歡迎您的光臨,並為您提供更優質的入住體驗。此致,吉隆坡蕉賴美利亞酒店INNSiDE團隊
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GUEST
icon-origin-TRAVELOKA
9.6
/10
32 幾週前評論
Very comfortable stay. Hotel breakfast can be improved. Limited choice and doesnt look appetizing, sadly.
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Accommodation's Reply
29 Oct 2025
尊敬的賓客,感謝您與我們分享您的入住體驗。我們很高興得知您入住愉快。我們非常感謝您對早餐種類和擺盤的評價—您的回饋對我們至關重要,我們將努力改進這方面,以提升賓客的入住體驗。期待您的再次光臨。此致,吉隆坡蕉賴美利亞INNSiDE飯店團隊
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WANDI T.
icon-閒暇
閒暇
icon-origin-TRAVELOKA
10.0
/10
33 幾週前評論
Tempat di samping mal dan stasiun MRT, kamar bersih dan besar, pelayan-nya ramah
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Accommodation's Reply
29 Oct 2025
尊敬的賓客,感謝您的好評!我們很高興得知您對我們便利的地理位置、寬敞潔淨的客房以及熱情周到的服務感到滿意。期待您的再次光臨!此致,吉隆坡蕉賴美利亞INNSiDE飯店團隊
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GUEST
icon-origin-TRAVELOKA
9.1
/10
34 幾週前評論
The check-in process was smooth and hassle-free, with a minimalist décor that felt modern and welcoming. The fresh scent throughout the lobby created a very pleasant first impression. The room itself was lovely, very comfortable, and well equipped. The coffee maker was definitely a highlight, especially for my husband, who enjoyed it a lot. Another great point is that the hotel is directly attached to a shopping mall, which made it super convenient for us to grab food and do a little window shopping. Even though we arrived late, about an hour before the mall closed, we still managed to have our dinner there without any trouble. Overall, I’d say the stay was truly worth every penny, and I’ll definitely be coming back here whenever I’m in KL.
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1 個人覺得它很有幫助
Accommodation's Reply
29 Oct 2025
尊敬的賓客,感謝您分享如此精彩的入住體驗!我們很高興得知您對我們便捷的入住流程、溫馨的氛圍以及大廳的清新香氣感到滿意。房間舒適宜人,咖啡機也讓您倍感驚喜,我們深感欣慰!衷心感謝您的讚美之詞,期待您再次光臨,享受又一次輕鬆愉快的假期。此致,吉隆坡蕉賴美利亞INNSiDE飯店團隊
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Z***h
icon-業務
業務
icon-origin-TRAVELOKA
10.0
/10
53 幾週前評論
I had such a great experience staying at this hotel. The location is perfect with everything I needed close by and the fact that the hotel is attached to a mall made things even more convenient. The staff were incredibly friendly and welcoming, always ready to help with a smile. My room was clean, cozy, and very comfortable, making it easy to relax after a busy day. I truly felt at home.
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Accommodation's Reply
06 Jul 2025
尊敬的賓客,非常感謝您的精彩評價!我們很高興得知您在我們酒店擁有愉快的入住體驗,並感受到賓至如歸的舒適。飯店便利的地理位置、毗鄰的購物中心以及舒適的客房讓您的旅程更加愉快,我們深感欣慰。尤其令我們感到高興的是,我們團隊熱情友善的服務給您留下了深刻的印象——這正是我們一直努力追求的。我們期待著您的再次光臨,為您帶來另一個輕鬆難忘的入住體驗!此致,吉隆坡美利亞酒店INNSiDE團隊
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F***h
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
8.4
/10
73 幾週前評論
Staff friendly, comfrotable & clean room.
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Accommodation's Reply
04 Jan 2025
尊敬的賓客,感謝您的好評!我們很高興得知您覺得我們的員工熱情友好,並且對房間的舒適和整潔感到滿意。為賓客提供溫馨舒適的入住體驗始終是我們的首要任務,您的回饋讓我們更加確信我們正朝著正確的方向前進。期待您再次光臨,享受另一次美好的入住體驗!此致,吉隆坡美利亞INNSiDE酒店團隊。
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Guest
icon-閒暇
閒暇
icon-origin-TRAVELOKA
9.4
/10
89 幾週前評論
Staff was courteous and friendly. We were happy with the free soft drinks besides bottled water. TV has sharp and clear images. The best so far compared with other hotels globally. Great job 👍.
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Accommodation's Reply
05 Sep 2024
尊敬的賓客,感謝您精彩的回饋!我們很高興得知您對我們熱情友善的員工、免費軟飲以及優質的電視體驗感到滿意。得知我們能在您眾多的全球酒店體驗中脫穎而出,我們倍感榮幸。期待您再次光臨,享受另一次愉快的入住體驗!此致,吉隆坡美利亞INNSiDE酒店團隊。
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c***i
icon-origin-TRAVELOKA
8.4
/10
93 幾週前評論
The bedsheet and pillow cover a little dirty.
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Accommodation's Reply
05 Sep 2024
尊敬的賓客,感謝您的回饋。對於床單和枕頭套的清潔問題造成您的不便,我們深表歉意。我們非常重視您的回饋,並將立即安排客房服務團隊處理此事。您的舒適體驗是我們的首要任務,我們希望您下次入住時能享受到更優質的服務。此致,吉隆坡美利亞INNSiDE酒店。
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N***r
icon-業務
業務
icon-origin-TRAVELOKA
7.0
/10
97 幾週前評論
We arrived late at night, so tired and our card didn't work. So we had to go down to fix it. Then, next morning, requested for an iron but they took so long to deliver it, so we had to call again to remind (total time ~ 25mins). Breakfast was so-so, I'd rather get outside food. Also, the staff needs to improve their communication skill. I requested for late check out (1pm) and was given green light. At 12.30pm, staff called and asked if we are checking out at 1pm because they have customer to check in. The way he said it-as if we were wrong? He could have said it in nicer way and not offending way. Like “Sorry to have interrupt. Just to remind you that to prepare to check out at 1pm because we have other customer. Thank you”. I don't think we would come back.
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Accommodation's Reply
05 Aug 2024
尊敬的賓客,感謝您分享您的入住體驗。對於您入住期間遇到的不便,我們深表歉意。您的回饋對我們至關重要,我們將努力改善服務,尤其是在溝通和效率方面。得知您的體驗未能達到預期,我們深感遺憾,並對由此給您帶來的任何不便深表歉意。我們期待未來有機會為您提供更優質的服務。此致,吉隆坡美利亞INNSiDE酒店團隊。
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S***a
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
10.0
/10
100 幾週前評論
Love the room. Super spacious and very clean.
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Accommodation's Reply
28 Jun 2024
尊敬的賓客,很高興聽到您這麼說!寬敞乾淨的客房確實能提升您的入住體驗。如果您對此入住還有其他滿意之處,或有任何建議可以幫助我們改善服務,讓您下次入住更加完美,請隨時告知我們。我們期待您的再次光臨!此致,吉隆坡美利亞酒店INNSiDE團隊。
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Thuan Huynh
icon-origin-TRAVELOKA
9.7
/10
106 幾週前評論
Friendly and professional staff. The room is tidy and cozy. I managed to get the room in the corner so the view was great! Will come here again if I visit Malaysia.
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Accommodation's Reply
06 Jul 2025
尊敬的賓客,感謝您的好評!我們很高興得知您在我們飯店度過了愉快的時光,尤其喜歡那間舒適整潔、視野極佳的客房。得知我們團隊的友善和專業給您留下了深刻的印象,我們倍感欣慰。衷心感謝您的支持,期待下次光臨馬來西亞時再次入住!此致,吉隆坡美利亞INNSiDE酒店團隊
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zafirah h.
icon-origin-TRAVELOKA
9.7
/10
110 幾週前評論
5 stars vibe. I forgot to tell them about the leaking pipe under the sink, room 13A10. Nothing is perfect, right? Thank you for the warm service. Keep it up and see you soon!
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Accommodation's Reply
06 Jul 2025
尊敬的Zafirah Hijanah女士,非常感謝您給予的寶貴回饋和五星級評價!我們很高興得知您在入住期間享受了我們熱情周到的服務。我們非常感謝您指出13A10房間的漏水管道問題—我們會立即安排團隊進行檢查和修復。您說得對——世上沒有完美無缺的東西,但我們始終致力於根據每位客人的回饋不斷改進。期待您的再次光臨!此致,吉隆坡美利亞INNSiDE酒店團隊
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Dian N.
icon-業務
業務
icon-origin-TRAVELOKA
9.4
/10
114 幾週前評論
Nice hotel… We checked in so late, it was midnight, and the girl at the receptionist allowed us to check out late before 2 p.m. She really helps and is understanding, because I was traveling with a kid… Also easy to find food since the hotel is next to the Cheras Mall…!
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Accommodation's Reply
06 Jul 2025
尊敬的賓客,感謝您的好評!我們很高興得知您入住愉快,即使入住時間較晚。前台工作人員能夠滿足您的需求並為您辦理延遲退房,我們深感欣慰——我們非常理解這一點的重要性,尤其是在帶孩子出行的情況下。我們也很高興您覺得飯店位置便利,方便前往蕉賴購物中心 (Cheras Mall) 用餐。期待您和您的家人再次光臨!此致,吉隆坡美利亞酒店 (INNSiDE by Meliá Kuala Lumpur) 團隊。
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Durairaj A.
icon-origin-TRAVELOKA
9.7
/10
125 幾週前評論
Perfect stay. Good hospitality.
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Accommodation's Reply
10 Jan 2024
尊敬的Durairaj,感謝您選擇入住吉隆坡美利亞INNSiDE酒店,並分享您精彩的入住體驗!我們很高興得知您擁有完美的入住體驗和優質的服務。如果您還有其他想分享的內容,或者對入住期間的亮點有任何想法,我們都非常樂意了解。您的滿意是我們的首要任務,我們期待您的再次光臨,為您帶來另一個美妙的入住體驗。祝您旅途平安,期待與您再次相見!此致,吉隆坡美利亞INNSiDE酒店團隊。
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