這間飯店整體表現尚可! 客房為智慧房型，空間不算狹小，居住舒適度尚佳。飯店員工服務態度非常專業且反應迅速，能夠及時協助處理各項需求，令人滿意。然而，房間內可隱約聽到來自室外空調設備的噪音，音量雖不算很大，但對於對聲音較為敏感的住客而言，仍可能造成一定程度的困擾。整體而言，飯店條件良好，但隔音方面仍有改進空間。

這家飯店原名蓋亞飯店 (Gaia Hotel)，現已更名為格溫飯店 (Gwen Hotel)，依然是同類飯店中的佼佼者，並持續保持著高水準的服務。雖然官方評級為三星級飯店，但員工們彬彬有禮、專業的態度著實讓我驚喜。飯店地理位置優越，前往週邊景點十分方便。值得一提的是，早餐供應的傳統「jajan pasar」（一種菲律賓傳統小吃拼盤）美味無比，尤其是各種蛋糕。未來，格溫酒店預計將擴建，進一步提升舒適度與奢華感，屆時必將更加出色。感謝格溫酒店！

員工非常友好，而且位置離購物中心很近。

員工很友好，房間很舒適，地理位置也很好……只是經常客滿，我計劃住 4 晚，但只能訂到 1 晚。

Staff ramah dan membantu keinginan customer selama stay di hotel

Ramah & nyaman serta mengasyikkan

Baik. Di kamar tidak lemari baju semoga dilengkapi.

Sangat ramah pada saat check-in

lumayanlah.....kamarnya bersih

Room was very small, but clean. Bathroom got a huge clear glass for other guests to look at you while you are taking shower.

Senang dan happy, sangat senang dan happy karena banyak membantu.

Petugas dan staf ramah dan menyenangkan

staf hotel ramah rasa mknan juga lezat

Lokasi strategis. Dekat ke mana-mana.

Lokasi dekat ke mana-mana. Dekat ke bandara, pelabuhan dan berasa tepat di depan mal terbesar di Ternate. Proses check-in dan check-out cepat.

Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.

Bersih dan dekat dengan mall mcd

staf hotel sangat raman dekat dengan moal dan kuliner

Very strategic location close to city center, mall and local market

I stayed for a couple of days with my family and I had an amazing experience with the staff that were very friendly and helpful. The only thing was the fridge and microwave that were not working.