Avoid this hotel. My first night was ruined by a non-functioning AC stuck at 23°C in hot weather. Receptionist Marco was rude, threw keys at me, told me to “find another hotel” and laughed when I threatened to call the police. Next morning, I was moved to a 4th-floor room where AC worked perfectly at 18°C — proving a solution existed but was denied. Paid in full, no apology, no compensation. Appalling service and management.